Director of Education
Position
Director of Education
Reporting to
Chief Operating Officer
Summary
Responsible for the overall education and adult learning programs produced by the organization. Works with others within management, partners, and members to provide the appropriate results in a cost effective manner. This person must understand day-to-day operations as well as anticipate needs 3+ years out.
Environment
A North American member driven organization providing significant technology-based products and services.
Responsibilities
- An integral member of the Management Team and a significant contributor to developing and implementing the organization’s strategic direction and overall day-to-day management
- Provide leadership around learning and education products and services that provide for member needs – both current and anticipated. Work in partnership with appropriate co-workers to ensure that these products and services are properly integrated within the organization’s various product lines.
- Manage team members for education, whether face-to-face or virtual, and related projects; assembles cross-functional teams to work on projects and plans and schedules the timing of projects as appropriate.
- Support the organization’s vision, business goals and organizational needs through the identification and continued development of the most appropriate education and learning product solutions.
- Provides leadership for maintaining an external positive image for all aspects of the organization.
- Continually seek opportunities to promote the brand and any sub-brands.
- Provide support and ensure proper use of educational and learning material throughout the organization.
- Maintain a clear understanding of emerging member trends and be prepared to implement appropriate new strategies quickly enough to maintain a competitive advantage.
- Provides leadership; consults with other management team members on support on issues to improve customer service, identify new revenue opportunities, reduce costs, increase productivity, mergers and acquisitions, etc.
- Assure the adherence to the operating and capital budgets.
- Assist with other projects/tasks/duties as required – e.g. acquisitions, re-engineering projects, etc.
Qualifications
Mandatory qualifications:
- Extensive experience with adult learning programs and theories.
- Excellent judgment skills.
- Ability to supervise, coach, and review personnel.
- Extremely strong customer service orientation.
- Strong interpersonal skills.
- Ability to create and work in a team environment.
- Excellent tactful and persuasive communication skills, including verbal (telephone and in-person) and written.
- Excellent analytical and problem solving skills.
- Excellent consultative skills.
- Proven track record of hiring top performers.
- Initiative; a self-starter; high energy level.
- Professional conduct and appearance.
- Excellent ethics and integrity.
- Bachelor’s degree in education, adult education, business, or related field; or equivalent experience
Desirable qualifications
Not mandatory:
- Graduate degree.
- Experience with multi-national, multi-cultural organizations.
- Experience in, and comfortable with, corporate dynamics.
Other Characteristics
-
Seasoned, pragmatic professional who, by virtue of his/her experience and maturity, is at ease dealing with people at all levels in the organization.
- A thinker with proven ability to execute.
Special considerations