ASUG and SAP Present: SAP Customer Center of Expertise Seminar - Toronto

Description

Please join the ASUG Customer Competency Centers/Centers of Excellence SIG and SAP for the SAP Customer Centers of Expertise (COE) Seminars.

Learn best practices for supporting your organization’s mission critical business processes and associated applications. During this one day event attendees will learn how to transform their SAP support organization into a Customer Center of Expertise (COE). The establishment of a COE will assist in driving transparency and integrated quality management for resolution of critical challenges across SAP solution operations. New and existing customers will gain valuable insight that will enable them to implement support process improvements within their organization and accelerate innovation. Attendees will gain key insights and takeaways to help them run their COE better as well as to better leverage the COE to drive more value from their SAP investments on an ongoing basis and reduce costs.

This event will address the following:
• Customer experiences in setting up a COE.
• COE Best Practices and Resources.
• Organizational models for a COE and learning the value of uniting your business and IT as one integrated team.
• Effective Business Case building for a COE and managing the obstacles around corporate culture.
• Maximizing business value through the SAP Lifecycle.

Event Details

Event Contact:	Frannie Garvey
Meeting Location:	SAP Office Toronto 4120 Yonge Street Suite 600 Toronto Ontario M2P 2B8 Map It
Sponsor:	Lead Sponsors: Flexera Software and SAP Local Sponsors: CGI Group, Inc. and Open Text

Related Documents

• Agenda
• Session Abstracts