Real Experience. Real Advantage.
Search:
Regstration Closed
-Registration for this event has closed. Please contact ASUG Member Services via email or call 312.321.5142 with any questions or concerns.

ASUG AGENT Series Webcast: Understanding Your Options in the New Tiered Support Model

Schedule

Start Date: 2/10/2010
Start Time: 1:00 PM CT / 2:00 PM ET / 11:00 AM PT / 12:00 PM MT
End Date: 2/10/2010
End Time: 2:00 PM CT / 3:00 PM ET / 12:00 PM PT / 1:00 PM MT
Add To Outlook

Description

Join ASUG and SAP in discussing the new SAP 2010 Support Model. This Webcast will provide you with detailed information about the Tiered Support model options. Understand the differences between SAP Standard Support, SAP Enterprise Support as well as supplemental offerings such as SAP MaxAttention and SAP Safeguarding.

All customers will have to notify their Account Executive of their Support Model choice by March 15, 2010. This webcast is open to all SAP customers within the US and Canada regardless of ASUG membership.

This Webcast will provide participants with:

- A comprehensive understanding of the SAP Tiered Support Model and the differences between each offering.
- Support business requirements - Customer feedback on Support needs and how the SAP Support Model accomplishes this
- Support Deliverables for each tier
- The pricing models for the various Tiers
- Critical dates and engagement process with SAP
- Opportunity to engage in Q&A with SAP experts

Event Details

Event Contact: Melissa Reznik

Registration Information

Status: Active
Deadline: Wednesday, February 10 2010 12:00 PM (CT)
Contact: Melissa Reznik
Information: Please click on the orange button to register for this Webcast. This ASUG event is complimentary for members. If you are not an ASUG member, please e-mail communities@asug.com for information on how to attend.

Terms Of Use | Privacy Statement | Site Feedback | Sitemap