ASUG AGENT Series Webcast: SAP Tiered Support Model - Decision Criteria for Consideration

Description

The Webcast will provide detailed information about the differences between SAP Standard Support, SAP Enterprise Support, as well as supplemental offerings such as SAP MaxAttention and SAP Safeguarding, to help members make the appropriate support decision for 2011. The Webcast will cover features and pricing models for various tiers, detail the specific levels of customer support in each option, and review critical dates for making your decision. Speaker Tom DiAntonio, Director, Active Global Support for SAP North America Tom DiAntonio has been in the IT industry for 15 years and has been with SAP's Active Global Support organization for the past 10 years. He has held a variety of roles within the organization ranging from service delivery to regional support management, along with business development for SAP's MaxAttention program. Throughout his time within Active Global Support, he has frequently spoken on SAP's support and maintenance offerings. Tom holds a bachelor's degree from West Chester University and a master's degree from the University of Pennsylvania.

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