Utilities Agenda

Paul Kurchina – Community Advocate and Evangelist, ASUG

Kick-off each day with a message from your emcee.

Geoff Scott – CEO, ASUG
Michael O’Donnell – National VP of Utilities, SAP

ASUG CEO Geoff Scott connects with Michael O'Donnell, national VP of utilities for SAP, to kick off the utilities track by discussing top trends and opportunities in the industry. Learn how organizations are managing strategic priorities such as digitalized production and processes. Gain insights into how you can be resilient and agile in a post-pandemic world, and hear about cloud-based platforms for digital transformation.

Ruth DeLost-Wylie – SVP Business Transformation, Essential Utilities Inc.
Michael Sullivan – VP Utilities, SAP

The utility industry is facing pressure to meet expectations for digital interactions and customer service, especially now as the customer demand has increased and the industrial demand has declined. Join this session to hear how Essential Utilities is approaching its digital transformation to remain competitive.

This fireside-chat-style discussion will provide insights into how the organization is leveraging SAP to embrace new industry norms.

Programming will be paused for a short break.

Heather Oebel – Enterprise Solution Manager, Winshuttle
Sigrid Kok – Principal Solutions Engineer, Winshuttle
Maria Simpson – Solutions Engineer, Winshuttle

Learn how other utilities use smart automation solutions from Winshuttle to save thousands of hours and improve data quality. You’ll hear how you can use SAP-enabled Excel workbooks and forms and workflow solutions to streamline business processes in areas such as; plant and infrastructure maintenance, materials and spares management, fixed asset management, customer and vendor onboarding, and much more.

Darren Brady – Chief Customer Officer, Smart Energy Water
Juergen Kuhmann – Industry Principal, Customer Experience for Utilities, SAP
Thomas Lord – VP and CIO, UGI Utilities

In today’s world, customers have shown that when it comes to their energy service providers, they desire a quick and seamless experience. Utilities have also moved into the digitized and democratized way of working where customer-centricity is the core and digital self-service is the key to customer experience (CX) enhancement.

At the forefront of creating groundbreaking CX has been UGI Utilities. Leveraging SAP Self-Service Accelerator for Utilities by SEW, the organization has been able to provide customers with advanced omnichannel interaction services as well as gauge a 360-degree view of their customer behavior to provide hyper-relevant, personalized services. UGI is also using this technology to leverage advanced analytics to enhance CX and identify the opportunities for AI and machine learning to enhance customer satisfaction.

Join this session to hear from leaders at SEW, SAP, and UGI Utilities as they bring you the best insights from their customer self-service implementation journeys. You’ll learn about how to unite all customer touchpoints to create experiences of the future and how to reach all segments of customers through multiple customer journeys.

David Callen – Chief Accounting Officer, NRG
Kim Hales – SVP, IT, NRG

As part of NRG’s overall business transformation plan, the organization is upgrading its financial systems—the cornerstone of this program being a migration to SAP S/4HANA. By leveraging a new add-on software that analyzes real-time data, NRG is able to provide finance with greater transparency and the ability to do a daily close. For IT, the new solution means eliminating external solutions that require additional hardware, interfaces, and maintenance that historically involved extensive financial and HR support. This session will discuss how to optimize your IT landscape, reduce TCO, and eliminate the reconciliation process by using an SAP S/4HANA add-on.

Programming will be paused for a short break.

Jody Allison – VP, Business Transformation, Customer One Project, Algonquin Power & Utilities Corp
Andre Guillory – START Program Manager, Director of Metering, Billing and Revenue Collection, Cleco
Moderator: Justus Talley – Enterprise Applications for Utilities Delivery and Sales, IBM

When deciding on customer engagement technology, there are a lot of complexities to consider. This panel discussion will share the decision-making process of three transformation journeys. Each utility is leveraging SAP for their meter-to-cash solution, but each decided on a different customer engagement approach. Listen in on this discussion to hear their strategic decisions and lessons learned along the way.

Joe Walker – IT Director, Dominion Energy

When developing an integration strategy for merging systems across organizations, employing end-to-end test automation can accelerate the delivery speed, improve quality, and mitigate risk. Dominion Energy, one of the nation's largest producers and transporters of energy with 7 million customers in 20 states, will discuss how it utilized change management and Worksoft intelligent automation to help to streamline processes and accelerate SAP transformation while minimizing risk.

Anthony Sabatini – Industry Executive Advisor- Utilities, SAP

Tune in for a recap of the day.

Join your peers for focused networking discussions presented on industry hot topics such as SAP S/4HANA, automation, machine learning, and more. Gain visibility into the challenges and successes other SAP customers are experiencing and acquire new ideas for real-world solutions. Be ready to share your experience, discuss challenges, ask/answer questions, and give advice to your peers during this active exchange.

Pre-registration is required, and space is limited. Please select your preferred topic and then sign up using the links below:

The "Selective" Secret to SAP S/4HANA Success

Exceeding Customer Expectations with Self-Service Technologies

Driving Rapid Business Growth to Fuel Customer Self-Sufficiency

Aging Equipment and the Regulatory Iceberg Ahead

Elevating the Customer Experience with Mobile Technologies