Paul Kurchina – Community Advocate and Evangelist, ASUG
Kick-off each day with a message from your emcee.
10:35 a.m. CT/11:35 a.m. ET
Miguel Gaspar Silva – Global Head Utilities IBU, SAP Stefan Wolf – Global VP GTM Execution Utilities IBU, SAP
The utilities industry around the world was already facing transformational challenges for all aspects of the utilities business. From asset management providing increased resilience and support for distributed energy sources, to increasingly complex energy networks and markets, to true 21st-century customer and service experience. When COVID-19 changed our daily lives and how most business operate, many of those previously experienced challenges enlarged, and the need for transformation accelerated. Learn how SAP is helping utilities today and tomorrow to meet those challenges and to thrive both today and in 2021.
11:00 a.m. CT/12:00 p.m. ET
Programming will be paused for a short break.
11:05 a.m. CT/12:05 p.m. ET
Bill Padula – EVP Strategic Consulting, Evora IT Solutions Inc.
Many companies are making investments in mobile applications for maintenance and service technicians like SAP Asset Manager or SAP Work Manager. These applications have proven to be very valuable in increasing operational efficiency, but there is opportunity to do even more. Evora, the experts in mobility and scheduling implementation services for SAP, has developed our EvoSuite of applications to fill in the gaps of the mobile life cycle beyond the solutions offered by SAP. Applications for supervisors, managers, planners, schedulers, crew leads, administrators and others deliver additional efficiency benefits by digitizing more work and simplifying repetitive tasks. Please join us for this quick overview of how we help companies to modernize the end-to-end work execution process.
11:15 a.m. CT/12:15 p.m. ET
Terry Chadwick – SAP Solution Architect, SaskPower Regino Zavarce – Enterprise Architect Consultant, SaskPower
SaskPower is a regulated, vertically integrated power utility that serves over 500,000 customers and requires a consolidated SAP strategy to provide high-quality service. To deliver the expected value to SaskPower stakeholders, the organization implemented a consolidated road map, the SAP modernization program. The program extends over four years and will provide significant benefits in areas including financial health, innovations, modernization, and process standardization.
Learn the challenges, opportunities, and uncertainties that the SaskPower team faced when executing on multiple solutions across various business processes including finance, supply chain, work management, customer billing, HCM, CRM, custom applications, and others.
11:40 a.m. CT/12:40 p.m. ET
Karen Jeans – CIS Manager, Enbridge Gas Unni Krishnan – Solution Architect/Functional Lead, Enbridge Gas Thomas Allmeroth – Specialist Leader, Deloitte Consulting LLP
When Enbridge Gas decided to convert its SAP Customer Information System to run on SAP S/4HANA, it launched one of the first brownfield conversions of IS-U in North America, as well as one of the first replacements of CRM with a Customer Management add-on. Working with SAP and Deloitte, it was able to achieve an aggressive eight-and-a-half-month implementation, with minimal disruption to the business, including 2.2 million utility customers. What did Enbridge learn along the way, and what benefits and performance gains did it achieve as a result? In this session, you’ll hear about all these issues directly from leaders at Enbridge Gas and Deloitte.
12:05 p.m. CT/1:05 p.m. ET
12:10 p.m. CT/1:10 p.m. ET
Ian Anderson – Manager Enterprise Security, Oklahoma Gas & Electric (OG&E) Jason Fruge – VP, Business Application Cybersecurity, Onapsis
Utility organizations rely on SAP systems to power their business operations and support the critical services they provide to their customers. Securing and properly configuring these systems continues to be a challenge and puts these critical systems at risk. Hear from OG&E and Onapsis on how they were able to create an SAP cybersecurity program that protects their critical systems, keeps them working properly, and enables the success of future digital transformation projects.
12:20 p.m. CT/1:20 p.m. ET
Michael DeBock – Senior Director Customer Information Systems, NextEra Energy Daniel Reid – Principal, SAP leader for P&U in the Americas, EY
NextEra Energy’s latest technology journey involves an SAP IS-U and SAP Cloud for Customer integration for the more than 500,000 recently acquired regulated utility customers. In addition to the new SAP Customer Relationship and Billing and the customer information system, NextEra is implementing a new web portal, interactive voice response, and work management system. NextEra’s commitment to excellence involves a 1,000-customer pilot program to serve as a “small-scale implementation” to reduce risk to the overall solution and customer experience by receiving real-time customer feedback. By executing a pilot deployment, NextEra will gain valuable feedback on key product features early, enhancing the operational readiness of the new platform.
12:45 p.m. CT/1:45 p.m. ET
Jay Castleberry – Industry Executive Advisor- Utilities, SAP