In part­ner­ship with Esker, this ASUG web­cast will deliv­er insights into your work with SAP technology.

For today’s B2B Cus­tomer Ser­vice teams work­ing out of SAP, pro­vid­ing an ​“Ama­zon-like” buy­ing expe­ri­ence is eas­i­er said than done. Join this web­cast for an insight­ful dis­cus­sion high­light­ing the trans­for­ma­tive impact of AI-dri­ven automa­tion on the entire cus­tomer order journey.

Key Take­aways:

• Learn how to empow­er your CSRs with AI tools to ensure fast and accu­rate order man­age­ment at every step of the process.
• Dis­cov­er how to stream­line email triage and sim­pli­fy the com­plex­i­ties of the shared inbox with auto­mat­ic classification/​routing capa­bil­i­ties and even AI-assist­ed inquiry responses.
• Explore how oth­er solu­tion fea­tures (e.g., cus­tomer por­tal, advanced ana­lyt­ics, SAP inte­gra­tion) help Cus­tomer Ser­vice teams unlock added val­ue for their business.