In 2017, SDGE launched a four-year transformation initiative to revamp its customer experience (CX). To be successful, SDGE needed a platform to help implement the right solutions to innovate where needed.
Join this session to learn how this co-innovation effort using the extensive CX portfolio by SAP helps drive better results for customers and users alike. You will learn how SDGE removed 80 custom development objects by co-innovating with SAP in sales and service alone, why SDGE chose the latest customer experience products for their business transformation, and how the co-innovation process with SAP drove incredible results.
Learn about the products SDGE implemented:
- SAP Cloud - Sales and Service
- SAP Cloud Marketing
- SAP Self Service Accelerator
- SAP Customer Data Cloud
- SAP Cloud Platform Integration
- HANA Enterprise Edition
- SAP Analytics Cloud (SAC)
- SAP S/4 including enhanced functionality
- Key Takeaways:
- How to co-innovate with SAP to minimize customizations and allow for future enhancements
- How to implement a hybrid on premise S/4 and SAP cloud architecture
- How to enable future cloud adoption
Speakers
- Dan Linder, CIS Replacement Technology, Digital and Reporting Manager, San Diego Gas and Electric
- Devlin Rambo, Software Component Architect, San Diego Gas & Electric
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