In 2017, SDGE launched a four-year transformation initiative to revamp its customer experience (CX). To be successful, SDGE needed a platform to help implement the right solutions to innovate where needed. 

Join this session to learn how this co-innovation effort using the extensive CX portfolio by SAP helps drive better results for customers and users alike. You will learn how SDGE removed 80 custom development objects by co-innovating with SAP in sales and service alone, why SDGE chose the latest customer experience products for their business transformation, and how the co-innovation process with SAP drove incredible results. 

Learn about the products SDGE implemented: 

• SAP Cloud — Sales and Service 
• SAP Cloud Marketing 
• SAP Self Service Accelerator 
• SAP Customer Data Cloud 
• SAP Cloud Platform Integration 
• HANA Enterprise Edition 
• SAP Analytics Cloud (SAC)
• SAP S/4 including enhanced functionality 
• Key Takeaways: 
• How to co-innovate with SAP to minimize customizations and allow for future enhancements 
• How to implement a hybrid on premise S/4 and SAP cloud architecture 
• How to enable future cloud adoption