In 2017, SDGE launched a four-year transformation initiative to revamp its customer experience (CX). To be successful, SDGE needed a platform to help implement the right solutions to innovate where needed.

Join this session to learn how this co-innovation effort using the extensive CX portfolio by SAP helps drive better results for customers and users alike. You will learn how SDGE removed 80 custom development objects by co-innovating with SAP in sales and service alone, why SDGE chose the latest customer experience products for their business transformation, and how the co-innovation process with SAP drove incredible results.

Learn about the products SDGE implemented:

  • SAP Cloud - Sales and Service
  • SAP Cloud Marketing
  • SAP Self Service Accelerator
  • SAP Customer Data Cloud
  • SAP Cloud Platform Integration
  • HANA Enterprise Edition
  • SAP Analytics Cloud (SAC)
  • SAP S/4 including enhanced functionality
  • Key Takeaways:
  • How to co-innovate with SAP to minimize customizations and allow for future enhancements
  • How to implement a hybrid on premise S/4 and SAP cloud architecture
  • How to enable future cloud adoption


  • Dan Linder, CIS Replacement Technology, Digital and Reporting Manager, San Diego Gas and Electric
  • Devlin Rambo, Software Component Architect, San Diego Gas & Electric

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