In part­ner­ship with Esker, this ASUG web­cast will deliv­er insights designed to sup­port your work with SAP technology.

In an era of shift­ing cus­tomer expec­ta­tions and sti­fling exter­nal chal­lenges, B2B Cus­tomer Ser­vice teams increas­ing­ly turn to AI-dri­ven order man­age­ment automa­tion to trans­form their busi­ness process­es. Join Nick Car­pen­ter (Esker) and Wyatt Warthen (Regal Rexnord) for an in-depth dis­cus­sion on where these oppor­tu­ni­ties exist, what tech­nolo­gies are most effec­tive, IT road­blocks or poten­tial con­cerns, and real-world exam­ples of busi­ness outcomes. 

Key take­aways:

• Explore some macro trends (ERP advance­ment, emerg­ing GenAI, etc.) that are set­ting the stage for invest­ment in order man­age­ment automation. 
• Learn how AI in order man­age­ment automa­tion works along­side exist­ing sys­tems while explor­ing Esker’s solution’s lay­ers of matu­ri­ty and tech­ni­cal architecture. 
• Dis­cov­er the impact that automa­tion had on Regal Rexnord’s B2B Cus­tomer Ser­vice team by shar­ing spe­cif­ic goals, use cas­es, and busi­ness outcomes.