Many com­pa­nies find them­selves at a cross­roads regard­ing the use of tech­nol­o­gy to sup­port enhanced field capabilities. 

One mul­ti-state gas dis­tri­b­u­tion com­pa­ny is imple­ment­ing SAP Field Ser­vice Man­age­ment (FSM) to con­sol­i­date mul­ti­ple tech­nol­o­gy stacks into one plat­form, which reduces costs and increas­es com­pli­ance. The deploy­ment of FSM will sup­port all field activ­i­ties includ­ing inspec­tions, con­struc­tion, and cus­tomer ser­vice. The FSM solu­tion will be used for both employ­ee and con­trac­tor crews. 

Learn how SAP FSM can address many of the cur­rent chal­lenges that com­pa­nies face, including:

- Dif­fer­ent and siloed tech­nol­o­gy stacks sup­port­ing sep­a­rate func­tions of sched­ul­ing, dis­patch, and/​or mobile

- Depart­ment-based solu­tions instead of enter­prise solutions 

- Solu­tions that are either home­grown and/​or near­ing end of life 

- Inabil­i­ty to opti­mize the sched­ul­ing of field resources

- Chal­lenges with process inte­gra­tion across key enter­prise func­tions such as EAM, sup­ply chain, and CRM 

- New reg­u­la­to­ry require­ments for track­ing and traceability

- A need to reduce IT costs by lever­ag­ing cloud solutions 

- Con­cerns regard­ing con­trac­tors access­ing com­pa­ny systems

- Increased cyber­se­cu­ri­ty challenges 

Atten­dees of this ses­sion will learn how to max­i­mize their SAP invest­ment by:

- Real­iz­ing robust sched­ul­ing, dis­patch, and mobile capa­bil­i­ties via a sin­gle SAP platform

- Learn­ing plat­form sim­pli­fi­ca­tion through a cloud-based enter­prise solution

- Reduc­ing field work costs for both employ­ees and contractors

- Obtain­ing real-time dig­i­tal data col­lec­tion at the source