Many companies find themselves at a crossroads regarding the use of technology to support enhanced field capabilities.

One multi-state gas distribution company is implementing SAP Field Service Management (FSM) to consolidate multiple technology stacks into one platform, which reduces costs and increases compliance. The deployment of FSM will support all field activities including inspections, construction, and customer service. The FSM solution will be used for both employee and contractor crews.

Learn how SAP FSM can address many of the current challenges that companies face, including:

- Different and siloed technology stacks supporting separate functions of scheduling, dispatch, and/or mobile

- Department-based solutions instead of enterprise solutions

- Solutions that are either homegrown and/or nearing end of life

- Inability to optimize the scheduling of field resources

- Challenges with process integration across key enterprise functions such as EAM, supply chain, and CRM

- New regulatory requirements for tracking and traceability

- A need to reduce IT costs by leveraging cloud solutions

- Concerns regarding contractors accessing company systems

- Increased cybersecurity challenges

Attendees of this session will learn how to maximize their SAP investment by:

- Realizing robust scheduling, dispatch, and mobile capabilities via a single SAP platform

- Learning platform simplification through a cloud-based enterprise solution

- Reducing field work costs for both employees and contractors

- Obtaining real-time digital data collection at the source


  • Dominic Brennan, Senior Director SAP IBU Utilities, SAP
  • Dennis Kurlandski, Managing Director, Utegration

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