As tech­nol­o­gy lead­ers at today’s util­i­ties con­tend with an accel­er­at­ing rate of change, few areas of the busi­ness are as fast-mov­ing as dai­ly operations.

Between evolv­ing cus­tomer expec­ta­tions and increas­ing tech­ni­cal com­plex­i­ty, not to men­tion oper­a­tional silos that can often com­pli­cate the deliv­ery of crit­i­cal infor­ma­tion to field crews when and where they need it most, IT lead­ers on the oper­a­tional side of mod­ern util­i­ties are rac­ing to keep up.

With­in this indus­try con­text, SAP’s recent evo­lu­tions to field ser­vice and asset man­age­ment solu­tion capa­bil­i­ties have required IT lead­ers to more strate­gi­cal­ly assess the future of their orga­ni­za­tions’ tech­nol­o­gy roadmaps. For most util­i­ties, oper­a­tional silos can delay and impede even the most essen­tial dai­ly process­es, lead­ing IT lead­ers to specif­i­cal­ly seek solu­tions that sim­pli­fy those process­es by break­ing down silos.

Adopt­ing a uni­fied plat­form that inte­grates line-of-busi­ness appli­ca­tions across field ser­vice and asset man­age­ment while estab­lish­ing a sin­gle sys­tem of record for data inte­gra­tion across the enter­prise has become a priority.

Accord­ing to Vikram Takru, Co-Founder and Chief Exec­u­tive Offi­cer of Kloud­Gin, who’s spent his career cre­at­ing inno­v­a­tive solu­tions to trans­form field oper­a­tions and asset man­age­ment, a con­nect­ed and cloud-based solu­tion is the best way for­ward for utilities. 

In con­ver­sa­tion with ASUG, Takru dis­cuss­es the ​“sin­gle face of work” rep­re­sent­ed by his ful­ly inte­grat­ed mobile work and enter­prise asset man­age­ment solu­tion, the impor­tance of a mod­ern cus­tomer expe­ri­ence, and why the prac­ti­cal val­ue to be unlocked through AI invest­ments is more evi­dent than ever before.

This inter­view has been edit­ed and con­densed. Down­load the full inter­view here.

Q: Kloud­Gin is for­mal­ly enter­ing the SAP ecosys­tem, with your list­ing in the SAP Store. Can you intro­duce Kloud­Gin to our SAP util­i­ty com­mu­ni­ty and explain how you extend the val­ue of exist­ing SAP investments?

Kloud­Gin is the only cloud-native, mobile-first Field Ser­vice and Enter­prise Asset Man­age­ment plat­form built exclu­sive­ly for util­i­ties and pub­lic sec­tor orga­ni­za­tions. We’re not a gener­ic solu­tion adapt­ed for util­i­ties — we’re pur­pose-built for your unique oper­a­tional realities.

Here’s what makes us dif­fer­ent: we seam­less­ly extend your SAP invest­ments rather than com­pet­ing with them. Your SAP sys­tem remains your sys­tem of record for finan­cials, pro­cure­ment, and core busi­ness process­es. Kloud­Gin becomes your oper­a­tional engine — han­dling the com­plex field oper­a­tions, asset main­te­nance, and cus­tomer engage­ment that util­i­ties require.

We under­stand util­i­ty com­plex­i­ty: man­ag­ing lin­ear assets, such as dis­tri­b­u­tion net­works, along­side ver­ti­cal assets, like sub­sta­tions, while coor­di­nat­ing emer­gency repairs with long-term main­te­nance pro­grams, and orches­trat­ing hybrid work­forces com­pris­ing employ­ees, con­trac­tors, and mutu­al aid crews. ​“We know dis­trib­uted assets are a major oper­a­tional bur­den for util­i­ties; plan­ning, sched­ul­ing, and main­tain­ing a dis­trib­uted net­work requires new sys­tems and capa­bil­i­ties. The grid was designed for one-way flow; dis­trib­uted assets cre­ate con­stant bal­anc­ing challenges.”

Our mul­ti-ten­ant, com­mu­ni­ty-dri­ven approach means when one util­i­ty col­lab­o­rates with us to solve an oper­a­tional chal­lenge, that solu­tion becomes imme­di­ate­ly avail­able to every cus­tomer. For exam­ple, when Sno­homish Coun­ty PUD need­ed deep­er SAP inte­gra­tion, they became our devel­op­ment part­ner; their team’s knowl­edge of SAP and expe­ri­ence in the util­i­ties com­mu­ni­ty made them the clear choice to part­ner with, ensur­ing we could val­i­date the strength of our solu­tion from a trust­ed SAP cus­tomer per­spec­tive while strength­en­ing it fur­ther with their exper­tise. That invest­ment from both of our sides led to the cre­ation of a com­pre­hen­sive SAP adapter, now avail­able to every util­i­ty in the SAP ecosystem.

The result? You get best-of-breed util­i­ty oper­a­tions while pre­serv­ing and extend­ing your SAP foun­da­tion. No rip-and-replace. No dis­rup­tion. Just enhanced oper­a­tional effi­cien­cy and cus­tomer ser­vice built on your exist­ing investments.

Q: Many SAP util­i­ties strug­gle with field oper­a­tions and cus­tomer engage­ment that feel dis­con­nect­ed from their core SAP sys­tems. How does KloudGin’s ​“Sin­gle Face of Work” address these oper­a­tional silos?

This dis­con­nect is exact­ly why we exist. I’ve vis­it­ed util­i­ties where field crews jug­gle eight dif­fer­ent appli­ca­tions: SAP for parts and finan­cials, sep­a­rate FSM sys­tems for oth­er asset types, GIS for loca­tions, CIS for cus­tomer data, plus mul­ti­ple depart­men­tal sys­tems. Crews spend more time fight­ing tech­nol­o­gy than serv­ing customers.

Down­load KloudGin’s white paper, ​“A Sin­gle Face of Work for Util­i­ties: A Uni­fied Approach to Asset, Con­struc­tion and Work­force Man­age­ment,” by Vikram Takru, Co-Founder & CEO at Kloud­Gin, Inc.

Our Sin­gle Face of Work® elim­i­nates this frag­men­ta­tion by cre­at­ing one uni­fied oper­a­tional lay­er that con­nects seam­less­ly with your SAP back­bone. Field crews get one mobile inter­face with every­thing they need: com­plete asset his­to­ry from SAP, real-time work coor­di­na­tion, cus­tomer con­text, safe­ty pro­to­cols, and geo­graph­ic intelligence.

Here’s the pow­er: when a crew com­pletes main­te­nance, that infor­ma­tion flows imme­di­ate­ly back to SAP for finan­cial close-out and asset records, while simul­ta­ne­ous­ly updat­ing cus­tomer sys­tems with ser­vice com­ple­tion — elim­i­nat­ing the need for man­u­al data entry. No delays. No rec­on­cil­i­a­tion headaches.

For cus­tomer engage­ment, cit­i­zens get Ama­zon-like trans­paren­cy — real-time crew track­ing, proac­tive noti­fi­ca­tions, and accu­rate ser­vice win­dows — all pow­ered by live data flow­ing from your operations.

Read a recent arti­cle from the Amer­i­can Gas Asso­ci­a­tion (AGA) about two Kloud­Gin cus­tomers — Cit­i­zens Ener­gy Group and Madi­son Gas and Elec­tric (MGE) — who are lead­ing the charge for util­i­ty inno­va­tion in field and cus­tomer ser­vice.

The busi­ness impact is imme­di­ate: util­i­ties report dra­mat­i­cal­ly improved first-time fix rates, enhanced cus­tomer sat­is­fac­tion, and sig­nif­i­cant gains in mobile work­force pro­duc­tiv­i­ty. Field crews actu­al­ly want to use the tech­nol­o­gy because it makes their jobs eas­i­er and safer.

When oper­a­tions and core sys­tems work as one uni­fied plat­form, you achieve oper­a­tional excel­lence that’s impos­si­ble with dis­con­nect­ed point solutions.

Q: Asset reli­a­bil­i­ty is crit­i­cal for util­i­ties, espe­cial­ly with aging infra­struc­ture. How does Kloud­Gin enhance SAP’s asset man­age­ment capa­bil­i­ties specif­i­cal­ly for util­i­ty operations?

Asset reli­a­bil­i­ty is essen­tial for util­i­ties, and SAP pro­vides an excel­lent finan­cial and pro­cure­ment foun­da­tion; how­ev­er, util­i­ties need spe­cial­ized oper­a­tional capa­bil­i­ties that gen­er­al EAM sys­tems can’t deliver.

Kloud­Gin trans­forms how util­i­ties man­age assets oper­a­tional­ly. We’re pur­pose-built to excel at oper­a­tional com­plex­i­ty: coor­di­nat­ing pre­ven­tive main­te­nance on thou­sands of dis­trib­uted assets, man­ag­ing con­di­tion-based main­te­nance for crit­i­cal equip­ment, and orches­trat­ing emer­gency response while main­tain­ing com­plete inte­gra­tion with SAP finan­cial systems.

Our mobile-first approach ensures that main­te­nance crews have instant access to com­plete asset his­to­ries, tech­ni­cal spec­i­fi­ca­tions, and main­te­nance pro­ce­dures, even in remote loca­tions with­out con­nec­tiv­i­ty. When they com­plete the work, their asset con­di­tions, main­te­nance records, and parts con­sump­tion flow seam­less­ly back to SAP.

We’re also spe­cial­ized in excelling at util­i­ty-spe­cif­ic oper­a­tions, includ­ing the oper­a­tional com­plex­i­ty of hybrid work­forces per­form­ing main­te­nance, cus­tomer-owned assets requir­ing com­pli­ance track­ing, and the coor­di­na­tion between con­struc­tion projects and ongo­ing main­te­nance operations.

Our pre­dic­tive capa­bil­i­ties iden­ti­fy asset per­for­mance pat­terns and main­te­nance needs before fail­ures occur, auto­mat­i­cal­ly gen­er­at­ing work orders in SAP while opti­miz­ing crew sched­ules for max­i­mum efficiency.

The result: util­i­ties achieve excep­tion­al improve­ments in asset reli­a­bil­i­ty while reduc­ing main­te­nance costs. Your SAP invest­ment becomes more valu­able because all oper­a­tional intel­li­gence flows back to strength­en your core busi­ness process­es. Assets last longer, per­form bet­ter, and cost less to maintain.

Q: Cus­tomer expec­ta­tions con­tin­ue to evolve. How does Kloud­Gin help SAP util­i­ties deliv­er mod­ern cus­tomer expe­ri­ences while main­tain­ing oper­a­tional efficiency?

Cit­i­zens now expect util­i­ty ser­vice to match their Ama­zon and Uber expe­ri­ences — real-time vis­i­bil­i­ty, proac­tive com­mu­ni­ca­tion, and seam­less dig­i­tal inter­ac­tions. Tra­di­tion­al util­i­ty cus­tomer sys­tems can’t deliv­er this, because they’re dis­con­nect­ed from actu­al field oper­a­tions and often run­ning on-premise or non-cloud-native archi­tec­ture that can­not keep up with fluc­tu­at­ing loads.

Kloud­Gin bridges this gap by con­nect­ing cus­tomer-fac­ing sys­tems direct­ly to live field oper­a­tions, not only in the cloud but across a spec­trum of mobile devices. When a cus­tomer reports an out­age, wher­ev­er they do so, they receive accu­rate restora­tion esti­mates based on real-time crew loca­tions and actu­al work progress. They can track crews like an Uber ride, receive proac­tive updates about ser­vice impacts, and even sched­ule appoint­ments for non-emer­gency work. And field crews ben­e­fit mas­sive­ly from this same flexibility.

Read more about KloudGin’s promise to empow­er today’s mobile field work­force by giv­ing field work­ers 30 min­utes back in their day.

Our award-win­ning Con­nect­ed Cus­tomer solu­tion offers self-ser­vice por­tals that enable cus­tomers to access their com­plete ser­vice his­to­ry, sub­mit requests dig­i­tal­ly, and receive per­son­al­ized ener­gy insights — all while main­tain­ing seam­less inte­gra­tion with your SAP cus­tomer and billing systems.

For util­i­ties, this elim­i­nates the tra­di­tion­al trade-off between oper­a­tional effi­cien­cy and cus­tomer ser­vice. Bet­ter cus­tomer com­mu­ni­ca­tion improves oper­a­tional effi­cien­cy, because crews spend less time on call­backs and cus­tomer rela­tions, while dis­patch­ers have bet­ter vis­i­bil­i­ty into cus­tomer priorities.

Util­i­ties using our plat­form report sig­nif­i­cant improve­ments in cus­tomer sat­is­fac­tion scores and sub­stan­tial reduc­tions in cus­tomer ser­vice costs. Most impor­tant­ly, enhanced cus­tomer trust trans­lates to stronger com­mu­ni­ty sup­port for infra­struc­ture invest­ments and rate structures.

The SAP ecosys­tem gets more valu­able because cus­tomer insights and sat­is­fac­tion met­rics flow back to strength­en your core CRM and finan­cial plan­ning processes.

Q: Imple­men­ta­tion com­plex­i­ty and inte­gra­tion chal­lenges often impact SAP util­i­ties direct­ly. How does KloudGin’s approach sim­pli­fy deploy­ment while ensur­ing deep SAP integration?

Imple­men­ta­tion com­plex­i­ty kills util­i­ty projects, and frankly, most soft­ware ven­dors under­es­ti­mate the oper­a­tional com­plex­i­ty util­i­ties face. Our approach is fun­da­men­tal­ly dif­fer­ent because we’re pre-built for util­i­ty oper­a­tions with proven inte­gra­tions, not gener­ic soft­ware requir­ing exten­sive customization.

Our SAP adapter pro­vides out-of-the-box inte­gra­tion with both SAP ECC and S/4HANA. Work orders, asset records, parts con­sump­tion, and finan­cial data flow seam­less­ly between sys­tems with­out cus­tom cod­ing. When you upgrade to a new SAP ver­sion, our inte­gra­tion remains func­tion­al because we main­tain strict API compatibility.

Most impor­tant­ly, our mul­ti-ten­ant archi­tec­ture means no cus­tomiza­tions are required. Instead of build­ing cus­tom code that becomes tech­ni­cal debt, util­i­ties con­fig­ure proven work­flows devel­oped through our com­mu­ni­ty col­lab­o­ra­tion. Every oper­a­tional solu­tion is pre-test­ed across mul­ti­ple util­i­ty envi­ron­ments before deployment.

Our phased imple­men­ta­tion approach enables util­i­ties to start with high-impact areas — typ­i­cal­ly field ser­vice or asset main­te­nance — and achieve imme­di­ate val­ue, while grad­u­al­ly expand­ing across all oper­a­tions. No big-bang imple­men­ta­tions. No oper­a­tional dis­rup­tion. Because we’re cloud-native, there are no servers to main­tain, no soft­ware to upgrade, and no IT over­head. Your team focus­es on oper­a­tions, not tech­nol­o­gy management.

Util­i­ties typ­i­cal­ly achieve pos­i­tive ROI with­in the first year through improved work­force pro­duc­tiv­i­ty and reduced sys­tem main­te­nance costs. Your SAP invest­ment becomes more valu­able because oper­a­tional effi­cien­cy improve­ments enhance core busi­ness process­es, ulti­mate­ly dri­ving value.

Q: Many util­i­ties are explor­ing the use of AI and automa­tion. How does KloudGin’s approach to AI com­ple­ment SAP envi­ron­ments while deliv­er­ing prac­ti­cal value?

We take a prag­mat­ic approach to AI — no hype, just prac­ti­cal appli­ca­tions that deliv­er imme­di­ate val­ue in util­i­ty oper­a­tions. Our AI works with­in your SAP ecosys­tem to enhance deci­sion-mak­ing and oper­a­tional efficiency.

Our Asset IQ solu­tion (AIQ) pro­vides embed­ded AI that trans­forms how util­i­ties man­age work and assets. For dis­patch­ers, AI opti­mizes crew sched­ul­ing and rout­ing by con­sid­er­ing asset pri­or­i­ties, crew capa­bil­i­ties, traf­fic pat­terns, and weath­er con­di­tions — then seam­less­ly updates SAP with opti­mized work schedules.

For field crews, AI elim­i­nates the need for man­u­al doc­u­men­ta­tion. Our sys­tem intel­li­gent­ly cap­tures work com­ple­tion data, sug­gests pre­ven­tive main­te­nance sched­ules, and iden­ti­fies asset per­for­mance pat­terns — all of which flow back to enhance your SAP asset records and finan­cial planning.

Most impor­tant­ly, our AI pre­serves insti­tu­tion­al knowl­edge. As expe­ri­enced work­ers retire, AI cap­tures their exper­tise and makes it avail­able to new hires through intel­li­gent trou­bleshoot­ing assis­tance and con­text-aware guidance.

Run­ning on AWS, we can com­plete­ly con­trol the inputs that inform our AI and ensure com­plete data pri­va­cy — your util­i­ty data is nev­er fed to pub­lic AI mod­els, and we can eas­i­ly adhere to our cus­tomers’ spe­cif­ic data-res­i­den­cy require­ments. Every­thing runs with­in our secure, util­i­ty-focused envi­ron­ment, which fea­tures enter­prise-grade secu­ri­ty that meets util­i­ty com­pli­ance requirements.

In addi­tion to pro­vid­ing the kind of glob­al reli­a­bil­i­ty that these dis­trib­uted util­i­ty net­works sup­port­ing mis­sion-crit­i­cal oper­a­tions require, our AWS part­ner­ship gives us the enter­prise-grade scal­a­bil­i­ty that this indus­try demands. It’s all part of the com­mit­ment to best-in-class that ulti­mate­ly dri­ves the val­ue of this SAP ecosys­tem for our shared customers.

The same is true of our mis­sion to deliv­er the most imme­di­ate, prac­ti­cal improve­ments for util­i­ties using the most state-of-the-art tools avail­able. The busi­ness impact of the AI insights we’re focused on is mea­sur­able: util­i­ties report sig­nif­i­cant­ly faster train­ing for new employ­ees, improved first-time fix rates, and reduced doc­u­men­ta­tion errors dur­ing crit­i­cal events. Your SAP data becomes more valu­able because AI insights direct­ly enhance asset man­age­ment, finan­cial fore­cast­ing, and field oper­a­tions across your entire enterprise.

Con­nect with Vikram Takru on LinkedIn.

Q: Look­ing ahead, how do you see Kloud­Gin and SAP con­tin­u­ing to evolve togeth­er to serve the util­i­ty industry’s chang­ing needs?

The util­i­ty indus­try is under­go­ing a fun­da­men­tal trans­for­ma­tion, and the SAP ecosys­tem requires spe­cial­ized part­ners who have a deep under­stand­ing of util­i­ty oper­a­tions. We see Kloud­Gin as the oper­a­tional inno­va­tion engine that keeps SAP util­i­ties at the fore­front of indus­try evolution.

Our com­mu­ni­ty-dri­ven devel­op­ment mod­el means SAP util­i­ties direct­ly influ­ence our roadmap. Through our Kloud­Con­nect User Group and Cus­tomer Advi­so­ry Board, util­i­ty lead­ers help guide devel­op­ment pri­or­i­ties to address emerg­ing chal­lenges, such as grid mod­ern­iza­tion, dis­trib­uted ener­gy resources, and reg­u­la­to­ry compliance.

We’re con­tin­u­al­ly expand­ing our SAP inte­gra­tion capa­bil­i­ties — encom­pass­ing deep­er ana­lyt­ics, enhanced mobile expe­ri­ences, and more sophis­ti­cat­ed AI appli­ca­tions — all designed to strength­en your SAP foun­da­tion, rather than replace it.

Our vision is sim­ple: SAP util­i­ties should have the most advanced oper­a­tional capa­bil­i­ties in the indus­try. Whether it’s man­ag­ing elec­tric vehi­cle charg­ing infra­struc­ture, coor­di­nat­ing renew­able ener­gy inte­gra­tion, or respond­ing quick­ly to all man­ner of severe-weath­er events, from wild­fires to hur­ri­canes, Kloud­Gin ensures your oper­a­tions evolve as fast as your busi­ness require­ments. And it’s not only about response; our mul­ti-faceted solu­tion approach is as focused on pro­vid­ing util­i­ties’ teams, con­trac­tors, and part­ners with pre­ven­ta­tive-main­te­nance tools pur­pose-built to secure their infrastructure.

The part­ner­ship with SAP cre­ates col­lec­tive val­ue: inno­va­tions devel­oped for any of our util­i­ty cus­tomers become imme­di­ate­ly avail­able to the entire com­mu­ni­ty, accel­er­at­ing indus­try-wide mod­ern­iza­tion while reduc­ing indi­vid­ual imple­men­ta­tion costs.

For SAP cus­tomers, this means your util­i­ty can lead indus­try trans­for­ma­tion while build­ing on proven SAP foun­da­tions. Enhanced oper­a­tional effi­cien­cy strength­ens every SAP busi­ness process, from finan­cial plan­ning to cus­tomer rela­tion­ship management.

It’s through work­ing togeth­er that we’re all build­ing the util­i­ty of the future, one that deliv­ers excep­tion­al ser­vice while man­ag­ing the com­plex­i­ty of mod­ern ener­gy systems.

Q: What would you want SAP util­i­ties to know about part­ner­ing with Kloud­Gin, and how should they eval­u­ate this opportunity?

The most impor­tant thing to under­stand is that Kloud­Gin enhances your SAP invest­ment — we don’t com­pete with it. We address the oper­a­tional chal­lenges that SAP relies on its part­ners to over­come, while improv­ing the val­ue of your core SAP systems.

Start by iden­ti­fy­ing your biggest oper­a­tional pain points: Are field crews strug­gling with dis­con­nect­ed sys­tems? Are cus­tomer ser­vice teams lack­ing real-time oper­a­tional vis­i­bil­i­ty? Are main­te­nance pro­grams not effec­tive­ly reduc­ing asset fail­ures? Kloud­Gin address­es these chal­lenges while strength­en­ing your SAP foundation.

Our proven approach elim­i­nates imple­men­ta­tion risk. We offer proven util­i­ty solu­tions, not exper­i­men­tal soft­ware. Our cus­tomers include util­i­ties man­ag­ing every­thing from rur­al elec­tric coop­er­a­tives to major met­ro­pol­i­tan water sys­tems. Every solu­tion is bat­tle-test­ed in real util­i­ty operations.

Most impor­tant­ly, you’re join­ing a com­mu­ni­ty, not just buy­ing soft­ware. We see our­selves as cit­i­zens of this com­mu­ni­ty, on the grid, col­lab­o­rat­ing with those who keep the elec­tric­i­ty, water, and gas flow­ing safe­ly and reli­ably — from those work­ing to opti­mize assets from the back office to those work­ing each day in the trucks — to serve the util­i­ties of the future. Our Kloud­Con­nect com­mu­ni­ty means you influ­ence devel­op­ment pri­or­i­ties and ben­e­fit from col­lec­tive inno­va­tion. When one util­i­ty solves an oper­a­tional chal­lenge, that solu­tion becomes avail­able to everyone.

I encour­age ASUG mem­bers to engage with us — sched­ule a demo, speak with our ref­er­ence cus­tomers, under­stand how oper­a­tional excel­lence trans­lates to enhanced SAP val­ue. We’re con­fi­dent that once you see Kloud­Gin in action, you’ll know why we’re the part­ner of choice for SAP util­i­ties embrac­ing state-of-the-art oper­a­tional solutions.

We’re here to help you suc­ceed — and, through your suc­cess, to strength­en the entire util­i­ty industry.

About Kloud­Gin

Kloud­Gin is a cloud-native solu­tion provider deliv­er­ing the util­i­ty and pub­lic service’s only true ​“Sin­gle Face of Work®” plat­form that uni­fies Con­struc­tion Work Man­age­ment, Enter­prise Asset Man­age­ment, and Field Ser­vice Man­age­ment with­in one oper­a­tional ecosys­tem. Pur­pose-built as the oper­a­tional engine for util­i­ty and pub­lic sec­tor work­ers, our AI-pow­ered plat­form elim­i­nates silos between sys­tems and process­es, seam­less­ly con­nect­ing all work oper­a­tions in real time to empow­er the work­force that keeps essen­tial ser­vices run­ning across com­mu­ni­ties world­wide. For more infor­ma­tion, vis­it www​.kloud​gin​.com.

About ASUG

ASUG is the world’s largest SAP user group. Orig­i­nal­ly found­ed by a group of vision­ary SAP cus­tomers in 1991, its mis­sion is to help peo­ple and orga­ni­za­tions get the most val­ue from their invest­ment in SAP tech­nol­o­gy. ASUG cur­rent­ly serves thou­sands of busi­ness­es via com­pa­ny­wide mem­ber­ships, con­nect­ing more than 130,000 pro­fes­sion­als with net­work­ing and edu­ca­tion­al resources to help them mas­ter new chal­lenges. Through in-per­son and vir­tu­al events, on-demand dig­i­tal resources, and ongo­ing advo­ca­cy for its mem­ber­ship, ASUG helps SAP cus­tomers make more possible.