What to Expect:
Customer expectations are rising, and businesses are under pressure to deliver seamless, personalized experiences—while navigating global challenges like tariffs, shifting regulations, and disruptive technologies. SAP Customer Experience (CX) solutions are evolving to meet these demands, and there's a lot to catch up on.
In this interactive Community Conversation, we’ll recap the most relevant SAP CX announcements and insights shared at SAP Sapphire & ASUG Annual Conference, and dig into what they mean for your business. We’ll also explore:
- How tariff changes and global trade dynamics are shaping customer experience strategy
- What’s trending in CX, including the rise of Agentic AI and practical AI use cases
- How SAP’s Business Data Fabric (BDC) integrates with CX to power smarter interactions
- What’s next for SAP’s CX portfolio and how customers can prepare for the future
Bring your questions, challenges, and experiences. This is your chance to connect with peers, hear from SAP experts, and walk away with actionable insights to shape your customer experience strategy in 2025 and beyond.
If you have questions in advance of this Community Conversation, please reach out to us at communities@asug.com.
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