The recent explo­sion of touch points and com­plex inter­ac­tions has cre­at­ed unprece­dent­ed chal­lenges in cre­at­ing a seam­less cus­tomer jour­ney. Now more than ever, cus­tomer under­stand­ing and the user expe­ri­ence has become mis­sion crit­i­cal. How will we lead the fun­da­men­tal shift from siloed depart­ments to cus­tomer cen­tric orga­ni­za­tions? How can we accel­er­ate the end-to-end expe­ri­ence? And what will the adop­tion of these new devel­op­ments look like?

Please join ASUG as we host a can­did con­ver­sa­tion with Ritu Bhar­ga­va, SAP’s Chief Prod­uct Offi­cer for SAP Cus­tomer Expe­ri­ence.  This Exec­u­tive-lev­el fire­side chat will pro­vide key insights into how SAP is help­ing cus­tomers man­age and deliv­er a world-class cus­tomer expe­ri­ence.  You will also have the oppor­tu­ni­ty to have your CX ques­tions answered dur­ing this session.