Accelerate and enrich your digital customer experience. Attend this deep-dive kickoff event to learn about what SAP CX is, top trends, and hot topics. During this session, you will get a strategic overview of CX and why it should be a priority in your digital transformation. Presentations will include a customer overview and case study, product and strategy updates from SAP CX leaders, and a partner expert sharing thought leadership.

  • Learn about the SAP CX cloud product portfolio innovations. 
  • Hear how to harness the power of data to build trust and improve the customer experience. 
  • Build greater agility and flexibility in your e-commerce business. 
  • Create hyper-personalization and enable one-to-one messaging.
  • Deliver connected sales experiences that accelerate the buying process and turn customers into advocates.
  • Deliver fast and reliable service experiences that build customer loyalty. 

This session will focus on the characteristics of meaningful customer experiences as well as how agility and time to value are essential. Discover how your organization can understand your audience, engage with your customers, and deliver on brand promises.

As an attendee, you will have opportunities to provide feedback and ask questions throughout the event. Please take advantage of this chance to engage with us during this dialogue.

If you have a success story to share, a nonmember who would like to register, or are interested in sponsorship opportunities, please email us at  


  • Adrian Nash, Chief Strategy Officer, SAP Customer Experience
  • Seema Vishnoi, VP of Product Strategy, SAP Customer Experience