content was presented during the Sales and E-Commerce track of
During these uncertain times, organizations have had to change their business models to create new revenues streams, maintain their customers, and provide a better experience for them. The question is:during the COVID-19 pandemic, how have you changed your business model and leveraged e-commerce to help your organization find new revenue streams while making it easier for your customers to do business with you? How has this change improved your customers’ experience?
- Gary Desai – CIO, Discount Tire
- Glenn Pinnell – CIO, Benjamin Moore & Co.
- Steve Shander – Chief Customer Officer, SAP