Cus­tomer Expe­ri­ence (CX) com­bined with cus­tomer under­stand­ing have become busi­ness crit­i­cal. Join this con­ver­sa­tion to explore how this busi­ness par­a­digm has evolved in recent times and how it has impact­ed the CX prod­uct port­fo­lio at SAP. Hear about recent inno­va­tions already released or about to be released. Learn how these fresh inno­va­tions are dri­ving busi­ness growth. 
 

This ses­sion will occur on Thurs­day, Jan­u­ary 19, 2022, at 12 p.m. ET/11 a.m. CT, and will feature: 

• Evo­lu­tion of cus­tomer expe­ri­ence CX in the past cou­ple of years. 
• How is tech­nol­o­gy keep­ing up with new busi­ness requirements. 
• SAP CX port­fo­lio and its evo­lu­tion to sup­port the new paradigm. 

Our objec­tives for you as a Task­Force attendee:

· Come to the Task­Force ready to share your sto­ry, chal­lenges, and/​or ques­tions. You can email your thoughts by con­tact­ing marykate.​walsh@​asug.​com before the call.

· Par­tic­i­pate live dur­ing the event by unmut­ing your mic, turn­ing on your video, or shar­ing in the Zoom chat feature.

· Under­stand the chal­lenges and suc­cess­es oth­er SAP cus­tomers are experiencing.

· Acquire new ideas for real-world solutions.

· Make a last­ing new indus­try connection.

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here.