Customer Experience (CX) combined with customer understanding have become business critical. Join this conversation to explore how this business paradigm has evolved in recent times and how it has impacted the CX product portfolio at SAP. Hear about recent innovations already released or about to be released. Learn how these fresh innovations are driving business growth.
This session will occur on Thursday, January 19, 2022, at 12 p.m. ET/11 a.m. CT, and will feature:
- Evolution of customer experience CX in the past couple of years.
- How is technology keeping up with new business requirements.
- SAP CX portfolio and its evolution to support the new paradigm.
Our objectives for you as a TaskForce attendee:
· Come to the TaskForce ready to share your story, challenges, and/or questions. You can email your thoughts by contacting marykate.walsh@asug.com before the call.
· Participate live during the event by unmuting your mic, turning on your video, or sharing in the Zoom chat feature.
· Understand the challenges and successes other SAP customers are experiencing.
· Acquire new ideas for real-world solutions.
· Make a lasting new industry connection.
If you are experiencing challenges and would like to lead your own case study, fill out the survey here.