Frictionless Customer Service Transactions Within SAP® — Going Beyond VA01 Order Entry

In partnership with Esker, this ASUG webcast will deliver insights designed to support your work with SAP technology.

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Used by hundreds of thousands of businesses worldwide, SAP^® is one of the leading ERP providers on the market today — but that doesn’t mean it’s a perfect system. As Customer Service leaders continue to walk a tightrope between cost to serve and quality of service, many are searching for a solution to the often cumbersome, transactional work commonly found in SAP environments. As Customer Service leaders continue to walk a tightrope between cost to serve and quality of service, many are searching for a solution to the often cumbersome, transactional work commonly found in SAP environments.

This webinar will explore best practices for creating more “frictionless” Customer Service transactions, including how AI-driven solutions can seamlessly complement SAP systems to help your team:

 

Key Takeaways:

• Manage quotes, change orders and open order management with greater speed and simplicity.
• Improve collaboration and transparency thanks to real-time updates and synchronization.
• Deliver more meaningful and timely customer interactions by freeing up your team from low-value work.

Speaker

• Nick Carpenter, Business Development Manager, Esker

• Webcast 4421031 Frictionless Customer Service Transactions within SAP