This con­tent was pre­sent­ed dur­ing the Sales and E‑Commerce track of ASUG­FOR­WARD.

With brick-and-mor­tar stores on the decline, a per­son­al­ized offer­ing approach, increased oper­a­tional effi­cien­cy, and inte­gra­tion across com­merce and IT plat­forms will deter­mine how you stay rel­e­vant, con­nect­ed, and engaged to your cus­tomers and sup­pli­ers online. In this ses­sion, learn how to delight cus­tomers, lis­ten, and respond in real time to help main­tain trust­ed rela­tion­ships with SAP Com­merce, Qualtrics, and SAP Cus­tomer Data Cloud solu­tions. Explore how Bir­la­soft helps orga­ni­za­tions adapt quick­ly with an accel­er­at­ed deploy­ment approach that is scal­able and com­pli­ant for sus­tain­able future growth.

Speak­ers:

• John Goetz – Glob­al Prac­tice Direc­tor, SAP Cus­tomer Expe­ri­ence, Birlasoft
• Jeff Eber­hart – Glob­al Prac­tice Direc­tor, SAP Cus­tomer Expe­ri­ence, Birlasoft