Attend to hear a case study of a biotechnology organization facing multiple customer support and field service challenges: spare-parts planning, field stock, installed base management, compliance, scheduling, and cost settlement. Learn how SAP Plant Maintenance, CRM integration, and best-practice processes improved the bottom line. 

Key takeaways:

  • Learn about key challenges in customer and field service management due to an increasingly complex regulatory environment. 
  • Hear how SAP can help automate and streamline your customer service business processes, leading to significant efficiency gain and cost reduction. 
  • Understand best practices for integrating SAP ERP with a CRM application. 


  • Peter Soley, Illumina
  • Vinit Vishal, Deloitte

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