Illumina’s Journey Implementing Robust Customer and Field Service Solution

Attend to hear a case study of a biotechnology organization facing multiple customer support and field service challenges: spare-parts planning, field stock, installed base management, compliance, scheduling, and cost settlement. Learn how SAP Plant Maintenance, CRM integration, and best-practice processes improved the bottom line. 

Key takeaways:

• Learn about key challenges in customer and field service management due to an increasingly complex regulatory environment. 
• Hear how SAP can help automate and streamline your customer service business processes, leading to significant efficiency gain and cost reduction. 
• Understand best practices for integrating SAP ERP with a CRM application. 

Speakers

• Peter Soley, Illumina
• Vinit Vishal, Deloitte