Attend to hear a case study of a biotech­nol­o­gy orga­ni­za­tion fac­ing mul­ti­ple cus­tomer sup­port and field ser­vice chal­lenges: spare-parts plan­ning, field stock, installed base man­age­ment, com­pli­ance, sched­ul­ing, and cost set­tle­ment. Learn how SAP Plant Main­te­nance, CRM inte­gra­tion, and best-prac­tice process­es improved the bot­tom line. 

Key take­aways:

• Learn about key chal­lenges in cus­tomer and field ser­vice man­age­ment due to an increas­ing­ly com­plex reg­u­la­to­ry environment. 
• Hear how SAP can help auto­mate and stream­line your cus­tomer ser­vice busi­ness process­es, lead­ing to sig­nif­i­cant effi­cien­cy gain and cost reduction. 
• Under­stand best prac­tices for inte­grat­ing SAP ERP with a CRM application.