Does your hair catch fire every time you need sup­port from SAP? Are you con­fi­dent that you know how to get sup­port when you need it? Are you still stuck in the tra­di­tion­al email for­mat of inci­dent processing?

Regard­less of your deploy­ment sce­nario, and for what­ev­er issues arise, a cor­ner­stone of SAP Sup­port is mis­sion-crit­i­cal sup­port that gives you the atten­tion you need at the speed you expect. Through mis­sion-crit­i­cal sup­port, SAP Sup­port accel­er­ates prob­lem res­o­lu­tion for pro­duc­tive sys­tem inci­dents and crit­i­cal projects, min­i­mizes busi­ness dis­rup­tion, reduc­tion of unfore­seen down­time, and reduces finan­cial impact of sup­port issues.

Key take­aways:

• Empow­er your­self with the aware­ness and uti­liza­tion of the lat­est and best SAP tools. It doesn’t have to be a slow and dif­fi­cult process.
• Log tick­ets (and get respons­es) quick­ly and eas­i­ly. Expe­ri­ence effi­cient inci­dent processing.
• Ful­ly under­stand the sup­port process, so you’re clear on exact­ly what to expect in dif­fer­ent situations.

Time­stamps:

• 2:15 – Recap of the series
• 12:30 – Sup­port launchpad
• 28:00 – Anato­my of a per­fect incident
• 32:30 – Real-time interactions
• 49:55 – Prod­uct Sup­port Accreditation
• 51:10 – Next-Gen­er­a­tion Sup­port for the intel­li­gent enter­prise, self-ser­vice, and inci­dent prevention
   

View the full series here:

• Build­ing a Busi­ness Case for SAP S/4HANA? Start with the Busi­ness Sce­nario Rec­om­men­da­tions Report
• It’s Already Yours: Edu­ca­tion, Guid­ed Train­ing, Sup­port Resources for SAP Initiatives
• Next-Gen Sup­port: The Right Resources, at the Right Time, in the Per­fect Way