Sponsored by: Smart Energy Water
To deliver a digital customer experience, utilities must offer customer centric services. With the digitalization in utilities and changing customer behavior, digital solutions will drive true customer engagement and addresses a wide range of customer service challenges.
In this webinar, SEW will discuss how digital platforms enables self- service capabilities and empowers customers to access information at any time and from anywhere. The session aims to:
- Discuss various customer journeys from billing to payments, service requests, and personalized communication
- Customer preferences that deliver360-degree digital customer engagement and improves customer service operations.
Eric Dresselhuys, President, Smart Energy Water
Juergen Kuhmann, Customer Experience for Utilities, Industry Principal, SAP