• When

    {{ '2018-12-06T19:00:00+00:00' | userDatetime:'MMM D, YYYY' }}

    {{ '2018-12-06T19:00:00+00:00' | userDatetime:'h:mm a' }} - {{ '2018-12-06T20:02:53+00:00' | userDatetime:'h:mm a z' }}

Redefining Customer Experience through Digital Customer Engagement and Self-Service Capabilities

Sponsored by: Smart Energy Water

To deliver a digital customer experience, utilities must offer customer centric services. With the digitalization in utilities and changing customer behavior, digital solutions will drive true customer engagement and addresses a wide range of customer service challenges.

In this webinar, SEW will discuss how digital platforms enables self- service capabilities and empowers customers to access information at any time and from anywhere. The session aims to:

  • Discuss various customer journeys from billing to payments, service requests, and personalized communication
  • Customer preferences that deliver360-degree digital customer engagement and improves customer service operations.

Speakers:
Eric Dresselhuys, President, Smart Energy Water

Juergen Kuhmann, Customer Experience for Utilities, Industry Principal, SAP