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Redefining Customer Experience through Digital Customer Engagement and Self-Service Capabilities

Sponsored by: Smart Energy Water

To deliver a digital customer experience, utilities must offer customer centric services. With the digitalization in utilities and changing customer behavior, digital solutions will drive true customer engagement and addresses a wide range of customer service challenges.

In this webinar, SEW will discuss how digital platforms enables self- service capabilities and empowers customers to access information at any time and from anywhere. The session aims to:

  • Discuss various customer journeys from billing to payments, service requests, and personalized communication
  • Customer preferences that deliver360-degree digital customer engagement and improves customer service operations.

Eric Dresselhuys, President, Smart Energy Water

Juergen Kuhmann, Customer Experience for Utilities, Industry Principal, SAP