Spon­sored by: Smart Ener­gy Water

To deliv­er a dig­i­tal cus­tomer expe­ri­ence, util­i­ties must offer cus­tomer cen­tric ser­vices. With the dig­i­tal­iza­tion in util­i­ties and chang­ing cus­tomer behav­ior, dig­i­tal solu­tions will dri­ve true cus­tomer engage­ment and address­es a wide range of cus­tomer ser­vice challenges.

In this webi­nar, SEW will dis­cuss how dig­i­tal plat­forms enables self- ser­vice capa­bil­i­ties and empow­ers cus­tomers to access infor­ma­tion at any time and from any­where. The ses­sion aims to:

• Dis­cuss var­i­ous cus­tomer jour­neys from billing to pay­ments, ser­vice requests, and per­son­al­ized communication 
• Cus­tomer pref­er­ences that deliv­er 360-degree dig­i­tal cus­tomer engage­ment and improves cus­tomer ser­vice operations.

Speak­ers:
Eric Dres­sel­huys, Pres­i­dent, Smart Ener­gy Water

Juer­gen Kuh­mann, Cus­tomer Expe­ri­ence for Util­i­ties, Indus­try Prin­ci­pal, SAP