The util­i­ties indus­try has been bal­anc­ing the increas­ing expec­ta­tions for deliv­er­ing high-qual­i­ty cus­tomer ser­vice with try­ing to keep up with the pace of tech­nol­o­gy change. Now the world has turned upside down because of COVID-19. 

Dur­ing this live web­cast and Q&A, Ann Marie Gray, VP of con­tent strat­e­gy and research at ASUG will share the research that came from our con­ver­sa­tions with SAP cus­tomers across the util­i­ties indus­try, pre-COVID-19. We’ll dis­cuss where these cus­tomers need the most tech­nol­o­gy help, how their needs dif­fer from oth­er SAP cus­tomers, and what dri­ves their sat­is­fac­tion. We’ll also share what we’re hear­ing about how they’re man­ag­ing through this cri­sis, sup­port­ed by the data from our week­ly ASUG Pulse Study. Bring your ques­tions and insights about what’s going on in this active and col­lab­o­ra­tive group of SAP customers.

 
Join this web­cast to discover:

• The steps util­i­ties com­pa­nies have been tak­ing to improve the cus­tomer experience
• How they see alter­na­tive ener­gy sources fit­ting into the picture
• What’s hap­pen­ing with­in the work­force at util­i­ties companies

Time­stamps:

• A Con­ver­sa­tion with an SAP Util­i­ties Cus­tomer: South­west Water — 2:50
• Key Trends and Pres­sures — 23:20
• Secrets Behind Sat­is­fac­tion — 45:20
• Q & A — 47:20