Events

User Experience Think Tank: Using User Feedback to Drive Application Development

Jul 28, 2020 | 2:00 PM – 3:00 PM CDT
Online
Included with membership

What if you build an app and your employ­ees don’t use it? What if they don’t tell you that they don’t like it and why? In this ses­sion, we will share a cus­tomer case study on how to gath­er and use feed­back ses­sions to dri­ve devel­op­ment and deliv­er apps that peo­ple actu­al­ly use. 

The for­mat for Tues­day, July 28 at 2 p.m. CT will include: 

  • Brief wel­come and kick­off from ASUG 

  • Rapid case study led by ASUG mem­ber Cristin Char­bon­neau from Cana­di­an Blood Services 

  • The dis­cus­sion will focus on: 

  • Appli­ca­tion development 

  • How to gath­er and use employ­ee feedback 

  • How to cre­ate an app your employ­ees will use 

  • Shar­ing of recent wins or suc­cess­es, along with resources utilized 

Gain vis­i­bil­i­ty into the chal­lenges and suc­cess­es oth­er SAP cus­tomers are expe­ri­enc­ing, and acquire new ideas for real-world solutions. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here. 

Think Tank Insights:

  • Reports were cre­at­ed so that they could see inspec­tions over time and year-over-year. Gave charts to show cur­rent health of the build­ing. The abil­i­ty to export to excel was included. 

  • Chal­lenges: 

    • Move to an almost com­plete­ly man­u­al sys­tem to a dig­i­tal solution 

    • Dif­fi­cult to visu­al­ize because it is net new 

    • Dif­fi­cult to mea­sure user adop­tion when the exer­cise of inspect­ing build­ings only hap­pens once a year 

    • Issues with per­for­mance of the sys­tem in dif­fer­ent areas of the country 

      • Man­agers have lim­it­ed expo­sure to SAP (pur­chase req­ui­si­tion approval, employ­ee leave requests, per­for­mance appraisals) 

      • Build­ing techs have lit­tle to no expo­sure to SAP 

  • Peter: Infor­ma­tion: If you are not famil­iar with ​“Slip­stream Engine”, this is a tech­nol­o­gy that allows you ren­der sim­pli­fied SAP GUI screens on mobile devices. It is a com­po­nent of SAP Screen Personas. 

  • Gregg: Think­ing about the chal­lenges that we have dis­cussed on the call around change and adop­tion, a good book to read is ADKAR. Helps to under­stand the org change process. 

  • Syl­vain: High­ly rec­om­mend shad­ow­ing the techs to bet­ter under­stand their day-to-day oper­a­tions and even the small­est detail can make a hug impact on the usage of a new imple­men­ta­tion or bar­ri­er to adoption. 

Think Tank Links: