Think Tanks connect you with peers navigating the same challenges and opportunities as you. ASUG will facilitate an interactive peer-to-peer exchange where solutions are shared for topics specific to your role and interest.

Was there anything you may have missed from the ASUG Best Practices: SAP for Industries week? Still have a topic, question you want to ask, or gain more understanding around best practices? In this Think Tank, we will be discussing any topics or remaining questions from the event’s utilities industry track.  

The format for Monday, Oct. 19 at 1:30 p.m. CT will include:  

  • Brief welcome and kickoff from ASUG 

  • Rapid case study led by ASUG member Kristina McClenahan from Puget Sound Energy 

  • The discussion will focus on: 

  • Customer engagement 

  • Change management 

  • Asset management 

  • Moving to the cloud 

  • And more! 

  • Sharing of recent wins or successes, along with resources utilized 

Gain visibility into the challenges and successes other SAP customers are experiencing, and acquire new ideas for real-world solutions. 

If you are experiencing challenges and would like to lead your own case study, fill out the survey here

Think Tank Insights:

  • Help your customers in these trying times by helping your employees first. Example: PSE rolled out work manager and employees can now more effectively do their jobs in a number of instances. 

  • Improve customer experience (CX) by trying to “get to zero” phone calls. While it’s not mean to be taken literally, you want to try and eliminate instances where your employee may not have the resources to assist the customer to prevent unneeded down time or support time where a call center may not always be needed. Look to supply your field reps or agents with the best possible tools to assist your customers on site instead of “dealing with it” later. 

  • Geographic research and analysis is massively important when it comes to specific energy use cases; example, charging stations for electric vehicles. 

  • Hawaiian Electric, as an example, has a much higher demand for charging stations because of the size of their geographical region vs. a region that may not be as confined to space and does not lend itself to electric vehicle usage as much as a region like Hawaii. Takeaway is always be the best expert at knowing your geography as it may impact more than you think.

Think Tank Links:

From Kristina McClenahan, Puget Sound Energy