Think Tanks con­nect you with peers nav­i­gat­ing the same chal­lenges and oppor­tu­ni­ties as you. ASUG will facil­i­tate an inter­ac­tive peer-to-peer exchange where solu­tions are shared for top­ics spe­cif­ic to your role and interest.

Many cus­tomers have pref­er­ences on how they wish to engage with a util­i­ty com­pa­ny, per­form a trans­ac­tion, or to learn more about a pro­gram the util­i­ty com­pa­ny pro­vides. Cus­tomers expect the same expe­ri­ence and options regard­less of the chan­nel: web, inter­ac­tive voice response (IVR)/phone, agent, or mobile appli­ca­tion. This Think Tank will be a dis­cus­sion on how dif­fer­ent util­i­ty com­pa­nies pro­vide con­sis­tent expe­ri­ences across channels.

Please be pre­pared to respond to the dis­cus­sion focus points. 

The for­mat for Mon­day, March 15 at 2:30 p.m. ET / 1:30 p.m. CT will include: 

• A brief wel­come and intro­duc­tion from ASUG 
• Hot-top­ic dis­cus­sion led by ASUG mem­ber Kristi­na McCle­na­han from Puget Sound Energy 
• The dis­cus­sion will focus on: 
  • Bal­ance con­sis­ten­cy of data and options across dif­fer­ent channels 
  • Deci­sion process on how many options go in which channel 
  • Iter­ate on new options and how to com­mu­ni­cate these to customers 
  • Lis­ten­ing points for cus­tomer feed­back: where do you get your infor­ma­tion, and how to dis­till it

Gain vis­i­bil­i­ty into the chal­lenges and suc­cess­es oth­er SAP cus­tomers are expe­ri­enc­ing, and acquire new ideas for real-world solutions. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here.