ASUG CEO Geoff Scott and SAP CEO Christian Klein recently held a virtual conversation to discuss common concerns among North American customers, as well as insights into SAP’s strategy and vision. We shared five key takeaways of that conversation, including what the SAP product strategy means for customers, how SAP defines the cloud, where SAP S/4HANA migrations stand today, an update on integration, and how SAP regards its customers.

It was a lively conversation that could have lasted much longer than the hour dedicated to it. There were many questions left on the table and Klein agreed to follow up on many of them. In this two-part series, we share more insight into SAP S/4HANA, integration, strategy, and even about what keeps the SAP CEO up at night.

In the first part of our two-part series, Klein goes in depth about the challenges customers face with SAP S/4HANA and how SAP plans to help, as well as a closer look at product strategy and what is driving it. In part two, we’ll cover cloud strategy, integration, education and training, and much more.

ASUG: ASUG research identified that the SAP S/4HANA value question is a challenge for many customers right now. As you look across the global customer base, what do you see as the biggest value driver for customers that would resonate not only with the IT teams, but their LoB peers, the CEO, and board?