ASUG CEO Geoff Scott and SAP CEO Chris­t­ian Klein recent­ly held a vir­tu­al con­ver­sa­tion to dis­cuss com­mon con­cerns among North Amer­i­can cus­tomers, as well as insights into SAP’s strat­e­gy and vision. We shared five key take­aways of that con­ver­sa­tion, includ­ing what the SAP prod­uct strat­e­gy means for cus­tomers, how SAP defines the cloud, where SAP S/4HANA migra­tions stand today, an update on inte­gra­tion, and how SAP regards its customers. 

It was a live­ly con­ver­sa­tion that could have last­ed much longer than the hour ded­i­cat­ed to it. There were many ques­tions left on the table and Klein agreed to fol­low up on many of them. In this two-part series, we share more insight into SAP S/4HANA, inte­gra­tion, strat­e­gy, and even about what keeps the SAP CEO up at night. 

In the first part of our two-part series, Klein goes in depth about the chal­lenges cus­tomers face with SAP S/4HANA and how SAP plans to help, as well as a clos­er look at prod­uct strat­e­gy and what is dri­ving it. In part two, we’ll cov­er cloud strat­e­gy, inte­gra­tion, edu­ca­tion and train­ing, and much more. 

ASUG: ASUG research iden­ti­fied that the SAP S/4HANA val­ue ques­tion is a chal­lenge for many cus­tomers right now. As you look across the glob­al cus­tomer base, what do you see as the biggest val­ue dri­ver for cus­tomers that would res­onate not only with the IT teams, but their LoB peers, the CEO, and board?