During a live, virtual conversation, ASUG CEO Geoff Scott and SAP CEO Christian Klein spoke candidly about common concerns among North American customers. They touched on everything from strategy and vision to SAP S/4HANA, moving to the cloud, and integration. ASUG shared five key takeaways of that conversation and what it meant for customers planning for the next year.

Klein did not shy away from any topic, and, in fact, agreed to follow up on any unanswered questions, which we tackle in this two-part series. In part one, Klein went in depth about the challenges customers face with SAP S/4HANA and how SAP plans to help, as well as a closer look at product strategy and what is driving it. In this second and final part, Klein discusses cloud strategy, integration, licensing, education and training, and much more.

ASUG: How should customers think about and differentiate SAP’s cloud offerings from others, including the myriad of cloud tools that are out there today. Why go with SAP instead of other established cloud providers?

Klein: Customers in more than 25 industries value our ability to develop the most comprehensive suite with a consistent end-user experience to run their most mission-critical core processes, end-to-end. In the almost 50 years since our founding, we have created the broadest portfolio of front- and back-office applications in the market, leading in ERP, finance, HR, spend management, digital supply chain, and experience management.