Please come prepared to unmute your lines and have a peer-to-peer discussion. 

Both business and technology professionals are very aware of how the landscape of where we work has transformed over the past few months. We’ve seen dramatic changes to demands for products, channels in which they are needed, and how we communicate with our customers.  

What specific changes have you made in your sales, marketing, and service business processes and technologies to deliver valuable communications to your customers, help them weather the storm more effectively, and solidify your relationship with them to continue to work as trusted partner in the future? 

The format for Tuesday, May 19 at 12 p.m. CT will include: 

• Brief welcome and kickoff from ASUG 

• Rapid case study led by ASUG member Angie Radjen from Fortune Brands Global Plumbing Group/Moen  

• The discussion will focus on: 

• How have you managed to communicate changes in delivery commitments to your customers? 

• Has demand for your product or service shifted from in-person to e-commerce? 

• What tools and technology changes have you provided to your customer-facing teams to help them work remotely rather than face to face? 

• Sharing of recent wins or successes, along with resources utilized 

Gain visibility into the challenges and successes other SAP customers are experiencing, and acquire new ideas for real-world solutions.  

If you are experiencing challenges and would like to lead your own case study, fill out the survey here.