Please come pre­pared to unmute your lines and have a peer-to-peer discussion. 

Both busi­ness and tech­nol­o­gy pro­fes­sion­als are very aware of how the land­scape of where we work has trans­formed over the past few months. We’ve seen dra­mat­ic changes to demands for prod­ucts, chan­nels in which they are need­ed, and how we com­mu­ni­cate with our customers. 

What spe­cif­ic changes have you made in your sales, mar­ket­ing, and ser­vice busi­ness process­es and tech­nolo­gies to deliv­er valu­able com­mu­ni­ca­tions to your cus­tomers, help them weath­er the storm more effec­tive­ly, and solid­i­fy your rela­tion­ship with them to con­tin­ue to work as trust­ed part­ner in the future? 

The for­mat for Tues­day, May 19 at 12 p.m. CT will include: 

• Brief wel­come and kick­off from ASUG 

• Rapid case study led by ASUG mem­ber Ang­ie Rad­jen from For­tune Brands Glob­al Plumb­ing Group/​Moen  

• The dis­cus­sion will focus on: 

• How have you man­aged to com­mu­ni­cate changes in deliv­ery com­mit­ments to your customers? 

• Has demand for your prod­uct or ser­vice shift­ed from in-per­son to e‑commerce? 

• What tools and tech­nol­o­gy changes have you pro­vid­ed to your cus­tomer-fac­ing teams to help them work remote­ly rather than face to face? 

• Shar­ing of recent wins or suc­cess­es, along with resources utilized 

Gain vis­i­bil­i­ty into the chal­lenges and suc­cess­es oth­er SAP cus­tomers are expe­ri­enc­ing, and acquire new ideas for real-world solutions. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here.