Grow­ing con­cern around the ongo­ing devel­op­ment of COVID-19 has led to indi­vid­u­als, teams, and entire com­pa­nies need­ing to work remote­ly. With this shift comes gaps that can affect indi­vid­ual employ­ee well-being, team pro­duc­tiv­i­ty, and longer-term busi­ness goals if not addressed. Orga­ni­za­tions need a sim­ple and easy way to con­tin­u­ous­ly gath­er feed­back from their work­force and take need­ed actions to make sure their most impor­tant asset — their peo­ple — are healthy, con­nect­ed, and prepared.

Qualtrics is work­ing to help its cus­tomers and oth­ers dur­ing this unique and chal­leng­ing time by offer­ing a free, out-of-the-box feed­back solu­tion to any orga­ni­za­tion need­ing help.

A Free Solu­tion to Help Your Workforce

Employ­e­eXM—Remote Work Pulse helps HR/​people lead­ers, tech­nol­o­gy and oper­a­tions lead­ers, and team lead­ers under­stand employ­ee needs and well-being as they adapt to new work envi­ron­ments. The goal is to remove gaps in their chang­ing expe­ri­ence and main­tain busi­ness continuity.

This quick-to-use solu­tion can help your organization:

• Rapid­ly assess what resources, tech­nolo­gies, ser­vices, and com­mu­ni­ca­tions your employ­ees need for suc­cess in this environment.
• Deter­mine the actions you can take to improve employ­ee well-being and safe­ty right now.
• Reg­u­lar­ly check in on work­force morale and act in real time to keep your teams thriving.

“Qualtrics has pro­vid­ed a resource for orga­ni­za­tions to quick­ly and eas­i­ly cap­ture a pulse on the remote work expe­ri­ence,” says ASUG Mar­ket Research Man­ag­er Car­olyn Szczurek. ​“In less than two min­utes, ASUG cre­at­ed two dif­fer­ent sur­veys. The first was a quick check-in to gauge its employ­ees’ morale, and the sec­ond was a deep­er dive into under­stand­ing how teams are expe­ri­enc­ing work­ing from home.” 

What Is Remote Work Pulse from Qualtrics?

Devel­oped by Qualtrics Employ­e­eXM IO sci­en­tists, the free Remote Work Pulse is a guid­ed solu­tion offer­ing two proven meth­ods for orga­ni­za­tions to check in with their workforces:

1. Quick check-in: Pulse employ­ees with the solution’s mood barom­e­ter to get a holis­tic view of morale and under­stand trends asso­ci­at­ed with open-text feedback. 
2. Remote-work readi­ness eval­u­a­tion: Pulse employ­ees to pin­point gaps and take action on up to five key areas sur­round­ing the remote work experience:

• Enable­ment: Do employ­ees have access to the prop­er tech­nol­o­gy, tools, and inter­nal sup­port ser­vices to per­form in their roles — espe­cial­ly in remote work environments?
• Cus­tomer Needs: What impacts do new work­place envi­ron­ments have on an employee’s abil­i­ty to serve customers?
• Mind­set: How has the chang­ing work­place envi­ron­ment affect­ed morale — and what can orga­ni­za­tions do to sup­port employ­ee well-being?
• Com­mu­ni­ca­tion: Have employ­ers clear­ly com­mu­ni­cat­ed pol­i­cy amend­ments, health and safe­ty prac­tices, or oth­er changes direct­ly affect­ing their workforce? 
• Col­lab­o­ra­tion: How well are employ­ees able to col­lab­o­rate with their peers, man­agers, and oth­er teams when face-to-face inter­ac­tion is less available?

As orga­ni­za­tions begin to imple­ment manda­to­ry work-from-home guide­lines, it will be more impor­tant than ever to make sure employ­ees have what they need to remain suc­cess­ful. ​“Results are avail­able in easy-to-under­stand reports and visu­al­iza­tions that make it sim­ple to iden­ti­fy trends and to share the feed­back with oth­ers,” Szczurek adds. ​“With these tools, we can ensure employ­ees’ morale stays up and that we’re track­ing well-being, col­lab­o­ra­tion, com­mu­ni­ca­tion, and enable­ment of our workforce.” 

Reg­is­ter for one of our ASUG Exec­u­tive Exchange online ses­sions to learn more about how to man­age your busi­ness dur­ing the COVID-19 out­break. You can also learn more about how Qualtrics is help­ing auto­mate HR.