Growing concern around the ongoing development of COVID-19 has led to individuals, teams, and entire companies needing to work remotely. With this shift comes gaps that can affect individual employee well-being, team productivity, and longer-term business goals if not addressed. Organizations need a simple and easy way to continuously gather feedback from their workforce and take needed actions to make sure their most important asset — their people — are healthy, connected, and prepared.

Qualtrics is working to help its customers and others during this unique and challenging time by offering a free, out-of-the-box feedback solution to any organization needing help.

A Free Solution to Help Your Workforce

EmployeeXM—Remote Work Pulse helps HR/​people leaders, technology and operations leaders, and team leaders understand employee needs and well-being as they adapt to new work environments. The goal is to remove gaps in their changing experience and maintain business continuity.

This quick-to-use solution can help your organization:

• Rapidly assess what resources, technologies, services, and communications your employees need for success in this environment.
• Determine the actions you can take to improve employee well-being and safety right now.
• Regularly check in on workforce morale and act in real time to keep your teams thriving.

“Qualtrics has provided a resource for organizations to quickly and easily capture a pulse on the remote work experience,” says ASUG Market Research Manager Carolyn Szczurek. ​“In less than two minutes, ASUG created two different surveys. The first was a quick check-in to gauge its employees’ morale, and the second was a deeper dive into understanding how teams are experiencing working from home.” 

What Is Remote Work Pulse from Qualtrics?

Developed by Qualtrics EmployeeXM IO scientists, the free Remote Work Pulse is a guided solution offering two proven methods for organizations to check in with their workforces:

1. Quick check-in: Pulse employees with the solution’s mood barometer to get a holistic view of morale and understand trends associated with open-text feedback. 
2. Remote-work readiness evaluation: Pulse employees to pinpoint gaps and take action on up to five key areas surrounding the remote work experience:

• Enablement: Do employees have access to the proper technology, tools, and internal support services to perform in their roles — especially in remote work environments?
• Customer Needs: What impacts do new workplace environments have on an employee’s ability to serve customers?
• Mindset: How has the changing workplace environment affected morale — and what can organizations do to support employee well-being?
• Communication: Have employers clearly communicated policy amendments, health and safety practices, or other changes directly affecting their workforce? 
• Collaboration: How well are employees able to collaborate with their peers, managers, and other teams when face-to-face interaction is less available?

As organizations begin to implement mandatory work-from-home guidelines, it will be more important than ever to make sure employees have what they need to remain successful. ​“Results are available in easy-to-understand reports and visualizations that make it simple to identify trends and to share the feedback with others,” Szczurek adds. ​“With these tools, we can ensure employees’ morale stays up and that we’re tracking well-being, collaboration, communication, and enablement of our workforce.” 

Register for one of our ASUG Executive Exchange online sessions to learn more about how to manage your business during the COVID-19 outbreak. You can also learn more about how Qualtrics is helping automate HR.