Spon­sored by: Fog­Log­ic with Boehringer Ingelheim

The pace of change in today’s increas­ing­ly dig­i­tal­ized busi­ness envi­ron­ment means that what has worked in the past — as cod­i­fied by Best Prac­tices — increas­ing­ly will not work mov­ing for­ward. This has giv­en rise to the con­cept of Next Prac­tices.  Next Prac­tices do not focus on improv­ing exist­ing process­es since exist­ing process­es are becom­ing increas­ing­ly obso­let­ed by trans­for­ma­tive tech­nolo­gies. They deal with the best ways to rethink your process­es for the future, lever­ag­ing trans­for­ma­tive tech­nolo­gies like AI and machine learn­ing (ML), to make your process­es smarter.

This pre­sen­ta­tion describes three inter-con­nect­ed exam­ples of how AI-pow­ered Next Prac­tices can be applied to trans­form your sys­tem inci­dent detec­tion and res­o­lu­tion process to meet ser­vice-lev­el tar­gets today and cre­ate scal­a­bil­i­ty for tomor­row. What you will learn in this presentation:

• What are Next Prac­tices (in con­trast to best prac­tices) and why are they more rel­e­vant to the appli­ca­tion of AI/ML technology?
• What are exam­ples of the appli­ca­tion of AI/ML tech­nol­o­gy to core IT oper­a­tions process­es like inci­dent detec­tion and prob­lem resolution?
• How can I lever­age AI/ML tech­nol­o­gy to opti­mize key IT oper­a­tions process­es in order to opti­mize appli­ca­tion performance?
• What does AI/ML per­for­mance opti­miza­tion look like (exam­ple UIs and workflows)? 

Speak­ers:

Ashok San­thanam - CEO, FogLogic

Dino Bat­to­chio - Direc­tor ERP, Boehringer Ingel­heim