A Simple to Use Contact Center to Help Your Agents Provide a Delightful Customer Service Experience

Hosted by: Utilities

With the introduction of the utility extension to SAP Hybris Cloud for Customer (C4C), SAP enabled the C4C solution to be used as the Sales and Call Center solution on top of IS-U.  C4C for Utilities is supporting both the call center processes as well as the sales process, and as such is applicable for both regulated and deregulated utilities.  Learn how C4C for Utilities can run an agile and efficient contact center.

Tina Kuo, SAP

Juergen Kuhmann, SAP