A Sim­ple to Use Con­tact Cen­ter to Help Your Agents Pro­vide a Delight­ful Cus­tomer Ser­vice Experience

Host­ed by: Utilities

With the intro­duc­tion of the util­i­ty exten­sion to SAP Hybris Cloud for Cus­tomer (C4C), SAP enabled the C4C solu­tion to be used as the Sales and Call Cen­ter solu­tion on top of IS‑U.  C4C for Util­i­ties is sup­port­ing both the call cen­ter process­es as well as the sales process, and as such is applic­a­ble for both reg­u­lat­ed and dereg­u­lat­ed util­i­ties.  Learn how C4C for Util­i­ties can run an agile and effi­cient con­tact center.

Tina Kuo, SAP

Juer­gen Kuh­mann, SAP