Events

AI Agents Don't Sleep: How IDEXX Put Them to Work on Customer Contracts

Webcasts
Jun 16, 2026 | 2:00 PM3:00 PM CDT
Online
Included with membership
Join us for a Customer Success Story with Sharon Gendreau with IDEXX and Bastian Schiele with cbs Corporate Business Solutions America
Bastian Schiele

In partnership with cbs Corporate Business Solutions America, this ASUG webcast will deliver insights designed to support your work with SAP technology.


Manual document processing continues to slow critical business operations, especially when teams face complex contracts, changing formats, compliance requirements, and quarter-end volume spikes. As organizations look to scale AI in SAP environments, many are asking the same question: How can AI automate processes while maintaining accuracy, transparency, and trust?

Join IDEXX and cbs for an inside look at how IDEXX transformed a resource-intensive SAP process using AI-powered document automation on SAP Business Technology Platform (BTP). By combining OCR, generative AI, agentic AI frameworks, and backend validation, IDEXX automated the processing of complex contracts, achieving over 98% extraction accuracy, reducing processing time from hours to under 10 minutes, and accelerating close cycles by more than 50%.

Key Takeaways:

  • How AI can automate complex SAP document processes without sacrificing compliance or control
  • Practical lessons from implementing AI on SAP BTP in a real-world environment
  • Key considerations for building AI-ready processes while maintaining a clean core approach