Events

AI Agents Don't Sleep: How IDEXX Put Them to Work on Customer Contracts

Webcasts
Jun 16, 2026 | 2:00 PM2:45 PM CDT
Online
Included with membership
Join us for a Customer Success Story with Sharon Gendreau with IDEXX and Bastian Schiele with cbs Corporate Business Solutions America
Bas­t­ian Schiele

In part­ner­ship with cbs Cor­po­rate Busi­ness Solu­tions Amer­i­ca, this ASUG web­cast will deliv­er insights designed to sup­port your work with SAP technology.


Man­u­al doc­u­ment pro­cess­ing con­tin­ues to slow crit­i­cal busi­ness oper­a­tions, espe­cial­ly when teams face com­plex con­tracts, chang­ing for­mats, com­pli­ance require­ments, and quar­ter-end vol­ume spikes. As orga­ni­za­tions look to scale AI in SAP envi­ron­ments, many are ask­ing the same ques­tion: How can AI auto­mate process­es while main­tain­ing accu­ra­cy, trans­paren­cy, and trust?

Join IDEXX and cbs for an inside look at how IDEXX trans­formed a resource-inten­sive SAP process using AI-pow­ered doc­u­ment automa­tion on SAP Busi­ness Tech­nol­o­gy Plat­form (BTP). By com­bin­ing OCR, gen­er­a­tive AI, agen­tic AI frame­works, and back­end val­i­da­tion, IDEXX auto­mat­ed the pro­cess­ing of com­plex con­tracts, achiev­ing over 98% extrac­tion accu­ra­cy, reduc­ing pro­cess­ing time from hours to under 10 min­utes, and accel­er­at­ing close cycles by more than 50%.

Key Take­aways:

  • How AI can auto­mate com­plex SAP doc­u­ment process­es with­out sac­ri­fic­ing com­pli­ance or control
  • Prac­ti­cal lessons from imple­ment­ing AI on SAP BTP in a real-world environment
  • Key con­sid­er­a­tions for build­ing AI-ready process­es while main­tain­ing a clean core approach