Join the Util­i­ties Think Tank team and the ASUG Mid­west Cen­tral Chap­ter for a vir­tu­al pre­sen­ta­tion and dis­cus­sion with Lin­coln Elec­tric Sys­tem, a util­i­ties provider based in Lin­coln, Nebraska. 

This call will be host­ed over Zoom and will offer exten­sive facil­i­tat­ed net­work­ing oppor­tu­ni­ties, designed to keep you con­nect­ed with your chap­ter peers. This event will be the sec­ond in a series of four vir­tu­al events sur­round­ing util­i­ties indus­try topics. 

The for­mat for Mon­day, Aug. 17 at 1:30 p.m. CT will include: 

• Brief wel­come and kick­off from ASUG 

• Pre­sen­ta­tion by Tasha Kreike­meier, ERP func­tion­al ana­lyst at Lin­coln Elec­tric Sys­tem, and Kel­li Det­ty, cus­tomer accounts man­ag­er at Lin­coln Elec­tric System 

Col­lect­ing past-due invoic­es is nev­er fun, espe­cial­ly when your inter­nal process­es are man­u­al and not cus­tomer friend­ly, and your com­mu­ni­ca­tion to cus­tomers is untime­ly. Dis­cov­er how Lin­coln Elec­tric Sys­tem improved the cus­tomer and employ­ee expe­ri­ences by: 

• Automat­ing dun­ning process­es using Col­lec­tion Strategy/​BRFplus and workflows 

• Allow­ing for dynam­ic and time­ly cus­tomer com­mu­ni­ca­tions and interactions 

• How this dun­ning approach allowed LES the abil­i­ty to adapt to the chal­lenges of COVID-19 quick­ly and effortlessly 

Speak­ers: 
Kel­li Det­ty – Cus­tomer Accounts Man­ag­er, Lin­coln Elec­tric System

Tasha Kreike­meier – ERP Func­tion­al Ana­lyst, Lin­coln Elec­tric System 

Gain vis­i­bil­i­ty into the chal­lenges and suc­cess­es oth­er SAP cus­tomers are expe­ri­enc­ing, and acquire new ideas for real-world solutions. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here. 

Think Tank Insights:

• What is BRF+
  • Busi­ness Rule Framwork
  • Avail­able in ECC as well
  • Easy to use, easy to view and under­stand, easy to test
  • Allows trac­ing direct­ly in Dunning
• Ben­e­fits of new approach with BRF+
  • Built in pri­or­i­tiz­ing func­tion­al­i­ty. Can assign pri­or­i­ty to prob­lem cus­tomers, to high­light folks rthar will be dis­con­nect­ed (by qual­i­ty of over­due invoic­es, response rate, returned payment)
  • Have not typ­i­cal­ly used cred­it wor­thi­ness through SAP until recent­ly. Has dri­ven deci­sion to send ​“nice notice” before a dicon­nect notice
  • Can assign work items, if a list needs to be worked, can assign by work unit. Has been using SAP HCM for awhile, now can assign those items to a spe­cif­ic per­son, a spe­cif­ic team, or any com­bo therin