Join the Utilities Think Tank team and the ASUG Midwest Central Chapter for a virtual presentation and discussion with Lincoln Electric System, a utilities provider based in Lincoln, Nebraska.
This call will be hosted over Zoom and will offer extensive facilitated networking opportunities, designed to keep you connected with your chapter peers. This event will be the second in a series of four virtual events surrounding utilities industry topics.
The format for Monday, Aug. 17 at 1:30 p.m. CT will include:
Brief welcome and kickoff from ASUG
Presentation by Tasha Kreikemeier, ERP functional analyst at Lincoln Electric System, and Kelli Detty, customer accounts manager at Lincoln Electric System
Collecting past-due invoices is never fun, especially when your internal processes are manual and not customer friendly, and your communication to customers is untimely. Discover how Lincoln Electric System improved the customer and employee experiences by:
Automating dunning processes using Collection Strategy/BRFplus and workflows
Allowing for dynamic and timely customer communications and interactions
How this dunning approach allowed LES the ability to adapt to the challenges of COVID-19 quickly and effortlessly
Kelli Detty – Customer Accounts Manager, Lincoln Electric System
Tasha Kreikemeier – ERP Functional Analyst, Lincoln Electric System
Gain visibility into the challenges and successes other SAP customers are experiencing, and acquire new ideas for real-world solutions.
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Think Tank Insights:
- What is BRF+
- Business Rule Framwork
- Available in ECC as well
- Easy to use, easy to view and understand, easy to test
- Allows tracing directly in Dunning
- Benefits of new approach with BRF+
- Built in prioritizing functionality. Can assign priority to problem customers, to highlight folks rthar will be disconnected (by quality of overdue invoices, response rate, returned payment)
- Have not typically used credit worthiness through SAP until recently. Has driven decision to send "nice notice" before a diconnect notice
- Can assign work items, if a list needs to be worked, can assign by work unit. Has been using SAP HCM for awhile, now can assign those items to a specific person, a specific team, or any combo therin