Host­ed by: Report­ing SIG of the BI Com­mu­ni­ty and Glob­al Busi­nes­sOb­jects Net­work (GBN)

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Are you con­cerned about your expe­ri­ence with the front­lines of sup­port? Do you feel you do not know where to look for help out­side of log­ging a tick­et? Great! This ses­sion will help you under­stand what Prod­uct Sup­port is doing to fun­da­men­tal­ly change the way we work to a solu­tion, and as a result, we would like to share the ini­tia­tives we have planned for our trans­for­ma­tion. We will also share some prac­ti­cal tips about how to max­i­mize your inter­ac­tions to achieve your busi­ness objectives.

Speak­er: 

Bran­don Jacob­son, SAP

Bran­don is a Sup­port Engi­neer at SAP