8:40 AM ‑8:45AM PDT

Wel­come & Open­ing Remarks

Michael O’Don­nell — Nation­al VP, Util­i­ties, SAP

Geoff Scott — CEO, ASUG

8:45AM‑9:20AM PDT

Elec­tric Vehi­cles Impact on the Future of Util­i­ty Organizations 

Tony Posawatz — Pres­i­dent & CEO, Invic­tus iCAR LLC 

Marc Coltel­li — Glob­al Ener­gy Strat­e­gy & Oper­a­tions Leader (E‑Mobility Lead), EY

Mod­er­at­ed by: Michael O’Don­nell — Nation­al VP, Util­i­ties, SAP

Join this keynote to hear from Tony Posawatz — an auto­mo­tive inno­va­tion leader with many years of exec­u­tive expe­ri­ence, includ­ing at Gen­er­al Motors— and Marc Coltel­li, who leads EY’s Glob­al Ener­gy e‑Mobility solu­tion as we dis­cuss the elec­tric vehi­cle mar­ket, its infra­struc­ture, and the chang­ing nature of how elec­tric vehi­cles are impact­ing the grid.

9:20 AM- 10:00 AM PDT

Next Gen­er­a­tion Cus­tomer Infor­ma­tion Sys­tems (CIS): Four Major Go-Lives 

Jas­si Aro­ra — Vice Pres­i­dent — Cus­tomer Con­nect Deliv­ery and Cus­tomer Solu­tions, Duke Energy

Lau­ra Atkin­son- Direc­tor, Cus­tomer Infor­ma­tion Sys­tems Pro­gram, San Diego Gas & Electric

Chris­tine Gon­za­les — Pro­gram Direc­tor, South­west Gas

Lorene Miller — Man­ag­ing Direc­tor, Cus­tomer Ser­vice, South­ern Cal­i­for­nia Edison

Mod­er­at­ed by: Jer­mayne Adam­son — VP Sales, Util­i­ties, SAP

The util­i­ty indus­try is con­tin­u­al­ly antic­i­pat­ing cus­tomers’ needs and adjust­ing to meet their expec­ta­tions. Join this pan­el dis­cus­sion as we hear from four util­i­ty orga­ni­za­tions, who’s cus­tomers rep­re­sent 10% of the US pop­u­la­tion, on how they suc­cess­ful­ly mod­ern­ized their cus­tomer infor­ma­tion sys­tems and embraced the cloud. 

They will share:

How they nav­i­gat­ed the projects amid a glob­al pandemic

How their col­lab­o­ra­tive jour­ney led to suc­cess­ful go lives with­in a few hours of each other 

The ben­e­fits they are already experiencing 

How their CIS pro­grams con­tin­ue to be ahead of the game