8:40 AM -8:45AM PDT

Welcome & Opening Remarks

Michael O'Donnell - National VP, Utilities, SAP

Geoff Scott - CEO, ASUG

8:45AM-9:20AM PDT

Electric Vehicles Impact on the Future of Utility Organizations

Tony Posawatz - President & CEO, Invictus iCAR LLC

Marc Coltelli - Global Energy Strategy & Operations Leader (E-Mobility Lead), EY

Moderated by: Michael O'Donnell - National VP, Utilities, SAP

Join this keynote to hear from Tony Posawatz—an automotive innovation leader with many years of executive experience, including at General Motors— and Marc Coltelli, who leads EY’s Global Energy e-Mobility solution as we discuss the electric vehicle market, its infrastructure, and the changing nature of how electric vehicles are impacting the grid.

9:20 AM- 10:00 AM PDT

Next Generation Customer Information Systems (CIS): Four Major Go-Lives

Jassi Arora - Vice President - Customer Connect Delivery and Customer Solutions, Duke Energy

Laura Atkinson- Director, Customer Information Systems Program, San Diego Gas & Electric

Christine Gonzales - Program Director, Southwest Gas

Lorene Miller - Managing Director, Customer Service, Southern California Edison

Moderated by: Jermayne Adamson - VP Sales, Utilities, SAP

The utility industry is continually anticipating customers’ needs and adjusting to meet their expectations. Join this panel discussion as we hear from four utility organizations, who’s customers represent 10% of the US population, on how they successfully modernized their customer information systems and embraced the cloud.

They will share:

How they navigated the projects amid a global pandemic

How their collaborative journey led to successful go lives within a few hours of each other

The benefits they are already experiencing

How their CIS programs continue to be ahead of the game


  • Jassi Arora, -VP Customer Connect Delivery, Duke Energy
  • Laura Atkinson, Director, Customer Strategy & Transformation, SDGE
  • Marc Coltelli, Global e-Mobility Leader, EY
  • Christine Gonzales, Program Director, Southwest Gas
  • Lorene Miller, Managing Director, Southern California Edison
  • Tony Posawatz, CEO, Invictus iCAR

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