Events

CR580 SAP CRM User Interface

Aug 31, 2020, 9:30 AM – Sep 3, 2020 5:30 AM
Online
Included with membership

Goals

  • Gain an overview of the CRM Web­Client User Interface
  • Adapt the CRM Web­Client User Inter­face using cus­tomiz­ing and stan­dard tools
  • Imple­ment sim­ple cus­tomer spe­cif­ic enhancements

Audi­ence

  • Cus­tomers, SAP con­sul­tants and project team mem­bers who are respon­si­ble for con­fig­ur­ing the SAP CRM Web­Client User Interface.

Pre­req­ui­sites

Essen­tial

  • SAPCRM Overview of the SAP CRM solution
  • Fun­da­men­tal knowl­edge of SAP technology

Rec­om­mend­ed

  • CR100 CRM Cus­tomiz­ing Fundamentals
  • IC Web­Client UI experiences

Course based on soft­ware release

  • SAP CRM 7.0 EHP3
  • SAP ERP Cen­tral Com­po­nent 6.0 EHP6

Con­tent

  • SAP CRM User Inter­face Overview
  • UI Con­cept
  • Cus­tomiz­ing of Busi­ness Roles
  • Nav­i­ga­tion Bar Cus­tomiz­ing and Trans­ac­tion Launcher
  • Archi­tec­ture
  • UI Con­fig­u­ra­tion
  • Appli­ca­tion Enhance­ment Tool and Easy Enhance­ment Workbench
  • Com­po­nent Enhance­ment Concept
  • Skin Con­fig­u­ra­tion

Notes

  • The course CR580 refers to the CRM Web­Client User Inter­face which was intro­duced with SAP CRM 6.0. This course intro­duces stan­dard CRM tools which can be used to real­ize typ­i­cal UI changes. This course does not focus on UI devel­op­ment, e.g. devel­op­ment of cus­tomer-spe­cif­ic UI com­po­nents or views.