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Customer Experience Think Tank: Best Practices to Prepare and Execute SAP Sales and Service Cloud Quarterly Upgrades

Think Tanks connect you with peers navigating the same challenges and opportunities as you. ASUG will facilitate an interactive peer-to-peer exchange where solutions are shared for topics specific to your role and interest.

What does your organization do to ensure successful SAP quarterly upgrades in the SAP C/4HANA Sales Cloud and Service Cloud environments? 

The format for Tuesday, Sept. 15 at 11 a.m. CT will include: 

  • Brief welcome and kickoff from ASUG 

  • Rapid case study led by ASUG member Angie Radjen from Moen Incorporated joined by special guest Kevin Coolman from GFS  

  • The discussion will focus on: 

  • How do you communicate new features to your business users? 

  • What type of regression testing do you perform? 

  • How do you deal with issues or failures in your testing? 

  • Participants share personal experiences with upgrades and how their organizations handle them 

Gain visibility into the challenges and successes other SAP customers are experiencing, and acquire new ideas for real-world solutions. 

If you are experiencing challenges and would like to lead your own case study, fill out the survey here. 

Think Tank Insights:

  • Proactivity is key - it’s important to stay up to date on webinars/upcoming releases/ paying close attention to news from SAP  

  • The SAP CX wiki provides a schedule of upcoming releases, which can be used to build optimum timeline for testing and implementation 

  • To optimize adoption of mobile CX solutions, organizations can encourage users by offering relevant content like customer stories, articles, rewards etc. that promote the app over external spreadsheets or duplicated efforts 

Think Tank Links: