Events

Customer Experience Think Tank: Best Practices to Prepare and Execute SAP Sales and Service Cloud Quarterly Upgrades

Sep 15, 2020 | 11:00 AM – 12:00 PM CDT
Online
Included with membership

Think Tanks con­nect you with peers nav­i­gat­ing the same chal­lenges and oppor­tu­ni­ties as you. ASUG will facil­i­tate an inter­ac­tive peer-to-peer exchange where solu­tions are shared for top­ics spe­cif­ic to your role and interest.

What does your orga­ni­za­tion do to ensure suc­cess­ful SAP quar­ter­ly upgrades in the SAP C/4HANA Sales Cloud and Ser­vice Cloud environments? 

The for­mat for Tues­day, Sept. 15 at 11 a.m. CT will include: 

  • Brief wel­come and kick­off from ASUG 

  • Rapid case study led by ASUG mem­ber Ang­ie Rad­jen from Moen Incor­po­rat­ed joined by spe­cial guest Kevin Cool­man from GFS 

  • The dis­cus­sion will focus on: 

  • How do you com­mu­ni­cate new fea­tures to your busi­ness users? 

  • What type of regres­sion test­ing do you perform? 

  • How do you deal with issues or fail­ures in your testing? 

  • Par­tic­i­pants share per­son­al expe­ri­ences with upgrades and how their orga­ni­za­tions han­dle them 

Gain vis­i­bil­i­ty into the chal­lenges and suc­cess­es oth­er SAP cus­tomers are expe­ri­enc­ing, and acquire new ideas for real-world solutions. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here. 

Think Tank Insights:

  • Proac­tiv­i­ty is key — it’s impor­tant to stay up to date on webinars/​upcoming releases/​ pay­ing close atten­tion to news from SAP 

  • The SAP CX wiki pro­vides a sched­ule of upcom­ing releas­es, which can be used to build opti­mum time­line for test­ing and implementation 

  • To opti­mize adop­tion of mobile CX solu­tions, orga­ni­za­tions can encour­age users by offer­ing rel­e­vant con­tent like cus­tomer sto­ries, arti­cles, rewards etc. that pro­mote the app over exter­nal spread­sheets or dupli­cat­ed efforts 

Think Tank Links: