Shutdowns and restrictions that governments imposed to limit the spread of COVID-19 have made it hard for many households to afford basic needs as thousands of Americans are now struggling to pay monthly utility bills.

Utilities and policymakers recognize that services like water and electricity are essential to peoples’ health, safety, and comfort. Since mid-March, they have taken steps to keep these services accessible to customers. To combat delinquency and moratorium, Metropolitan Utilities District has relied on SAP Analytics Cloud dashboard and insights to improve financial stability and visibility to customer receivables.