Join us as Patterson shares how it used SAP Design Thinking and SAP Fiori to solve a problem in usability and system performance within its mobile service technician workforce. Learn how Fiori reduced clicks by 60%, standardized Patterson’s service order workflow, and increased billed hours per day, per tech by 0.6 hours. Although users can still use CRM, Fiori adoption is at 95%. 

Please come prepared to unmute your microphone to ask questions. 

This session occurs on Thursday, Dec. 9 at 1:30 p.m. ET/12:30 p.m. CT, and will address: 

  • How to engage users in the design process 
  • Process automation advantages with Fiori 
  • Linear workflow vs. CRM 
  • Limiting CRM enhancements to drive Fiori adoption 
  • Agile methodology with sprint user demos 

Our objectives for you as a Think Tank attendee: 

  • Come to the Think Tank ready to share your story, challenges, and/or questions. You can email your thoughts by contacting before the call. 
  • Participate live during the event by unmuting your mic, turning on your video, or sharing in the Zoom chat feature. 
  • Understand the challenges and successes other SAP customers are experiencing. 
  • Acquire new ideas for real-world solutions. 
  • Make a lasting new industry connection. 

If you are experiencing challenges and would like to lead your own case study, fill out the survey here