Join us as Pat­ter­son shares how it used SAP Design Think­ing and SAP Fiori to solve a prob­lem in usabil­i­ty and sys­tem per­for­mance with­in its mobile ser­vice tech­ni­cian work­force. Learn how Fiori reduced clicks by 60%, stan­dard­ized Patterson’s ser­vice order work­flow, and increased billed hours per day, per tech by 0.6 hours. Although users can still use CRM, Fiori adop­tion is at 95%. 

Please come pre­pared to unmute your micro­phone to ask questions. 

This ses­sion occurs on Thurs­day, Dec. 9 at 1:30 p.m. ET/12:30 p.m. CT, and will address: 

• How to engage users in the design process 
• Process automa­tion advan­tages with Fiori 
• Lin­ear work­flow vs. CRM 
• Lim­it­ing CRM enhance­ments to dri­ve Fiori adoption 
• Agile method­ol­o­gy with sprint user demos 

Our objec­tives for you as a Think Tank attendee: 

• Come to the Think Tank ready to share your sto­ry, chal­lenges, and/​or ques­tions. You can email your thoughts by con­tact­ing josh.​secord@​asug.​com before the call. 
• Par­tic­i­pate live dur­ing the event by unmut­ing your mic, turn­ing on your video, or shar­ing in the Zoom chat feature. 
• Under­stand the chal­lenges and suc­cess­es oth­er SAP cus­tomers are experiencing. 
• Acquire new ideas for real-world solutions. 
• Make a last­ing new indus­try connection. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here.