Abstract:

The noise your cus­tomer hears is grow­ing loud­er, the expec­ta­tion of a great prod­uct is nev­er clear­er, but what cus­tomers are look­ing for is — an expe­ri­ence. An expe­ri­ence that is excit­ing, unex­pect­ed, per­son­al, and above all grat­i­fy­ing. How do you make sure you can give that spe­cial per­son­al­ized expe­ri­ence? How will you repli­cate this mag­i­cal jour­ney and scale for all your cus­tomers? How can you ensure agili­ty in bring­ing new fea­tures to your com­merce store­front, quick­ly, and often to con­tin­u­al­ly delight your cus­tomers and attract new ones? The answer – Intel­li­gent Commerce.

Join this ses­sion to learn how inno­va­tions in Com­merce can con­tin­ue to help you move the nee­dle to increase your rev­enues and super charge your busi­ness for growth. 

Pre­sen­ter:

Amish Shah, Glob­al Solu­tion and Strat­e­gy Man­ag­er, SAP Com­merce Cloud

Pre­sen­ter Bio:

Amish Shah has been ardent­ly in pur­suit of build­ing prod­ucts and ser­vices pro­vid­ing stel­lar Cus­tomer Expe­ri­ences, and in help­ing com­pa­nies adopt the Cus­tomer Expe­ri­ence mantra to grow their busi­ness­es. Amish solid­ly backs the notion that cus­tomer expe­ri­ence has to be ingrained in the DNA of any for­ward look­ing busi­ness. Amish has been dri­ven by these guid­ing prin­ci­ples in craft­ing the strat­e­gy, roadmaps, to then final­ly com­mer­cial­iz­ing and ensur­ing effec­tive go-to-mar­ket of the most appro­pri­ate solu­tions that will not only enhance the build­ing of cus­tomer jour­neys but will also ensure an agile time to value.