Get­ting More Val­ue from Your SAP Sup­port Invest­ment: 12-Episode Web­cast Series 

“Every­thing you always want­ed (and need) to know about your SAP Sup­port but did not know who to ask.”

ASUG and SAP are both very com­mit­ted to help­ing SAP cus­tomers dri­ve max­i­mum ben­e­fit from their invest­ments in SAP Sup­port. As such, we are pleased to invite you to this twelve-episode web­cast series begin­ning July 14.

In this series, you will receive insights from SAP experts on how to lever­age the ser­vices and tools avail­able through your sup­port invest­ment in SAP to enhance your cur­rent land­scapes and opti­mize your upcom­ing projects. We’ll show you how to tap into the resources avail­able to you today for advanc­ing busi­ness and tech­ni­cal enable­ment of your end-to-end operations.

We’ll break down the ​“Top 10” ways to get the most out of your cur­rent invest­ment. So drop by for this vir­tu­al Lunch-and-Learn series, and learn how to best unlock the val­ue of SAP Support.

What’s a Cus­tomer COE, and Why It’s Impor­tant for Your Business

A Cus­tomer Cen­ter of Exper­tise (COE) is the sin­gle source of truth and hub for func­tion­al col­lab­o­ra­tion between busi­ness and IT. It helps to increase the trans­paren­cy of busi­ness process­es. It helps man­age mis­sion-crit­i­cal oper­a­tions and brings togeth­er all stake­hold­ers to resolve chal­lenges and issues. The Cus­tomer COE has four basic func­tions: Infor­ma­tion Man­age­ment, Sup­port Oper­a­tions, Con­tract and License Man­age­ment, and Inno­va­tion and Influ­ence. In this ses­sion, you will learn how to become a cer­ti­fied Cus­tomer COE with SAP, why this is impor­tant for you, and what ben­e­fits you can expect to receive.

Speak­ers:

Danelle Brady, SAP

Lau­ra Howard, SAP

Note:If you can­not attend the live broad­cast, the web­cast will be record­ed. The link to the record­ing will be post­ed on this event page and emailed to all registrants.