Join this dis­cus­sion from SAP and cur­rent cus­tomers on how SAP deliv­ers cus­tomer suc­cess. This Think Tank will have rep­re­sen­ta­tives from both small and large organizations.

The for­mat for Mon­day, Jan. 11 at 1 p.m. ET/12 p.m. CT will include: 

• Brief wel­come and kick­off from ASUG 
• Dis­cus­sion led by ASUG mem­bers Sean Williams from IBM and Jason Sprunk from Rock­well Automation 
• The dis­cus­sion will focus on: 
  • Changes being imple­ment­ed to focus on cus­tomer suc­cess  at SAP
  • SAP points of con­tact cov­er­ing cus­tomer suc­cess focus areas 
  • Atten­dees shar­ing poten­tial areas of cus­tomer sup­port to be incor­po­rat­ed in transition 
  • Vis­i­bil­i­ty into what oth­er SAP cus­tomers are experiencing 
  • New ideas for real-world solutions 

Think Tanks con­nect you with peers nav­i­gat­ing the same chal­lenges and oppor­tu­ni­ties as you. ASUG will facil­i­tate an inter­ac­tive peer-to-peer exchange where solu­tions are shared for top­ics spe­cif­ic to your role and interest.

Gain vis­i­bil­i­ty into the chal­lenges and suc­cess­es oth­er SAP cus­tomers are expe­ri­enc­ing, and acquire new ideas for real-world solutions. 

If you are expe­ri­enc­ing chal­lenges and would like to lead your own case study, fill out the sur­vey here. 

Think Tank Insights:

• SAP launched a resource page that helps direct cus­tomers to specifics 
  • The amount of sup­port out there to lever­age is almost overwhelming 
  • This page will help find spe­cif­ic resources 
  • https://​sup​port​.sap​.com/​e​n​/​r​e​l​e​a​s​e​-​u​p​g​r​a​d​e​-​m​a​i​n​t​e​n​a​n​c​e​/​v​a​l​u​e​-​s​u​p​p​o​r​t​.​h​t​m​l​#​s​e​c​t​i​o​n​_​5​0​7​3​59867 
• SAP Pathfind­er 
  • Are peo­ple lever­ag­ing result of SAP Pathfind­er or tak­ing advantage? 
  • Pathfind­er pro­vides insights on how busi­ness­es process­es are per­form­ing in var­i­ous lines of business 
  • Insights are then com­pared to peers’ insights 
  • Helps iden­ti­fy busi­ness process improvement 
  • Looks for areas of innovation 
    • Busi­ness process enhance­ments for your package 
    • Helps with adop­tion of Fiori 
      • Helps iden­ti­fy what Fiori appli­ca­tions are avail­able based on their trans­ac­tions in their systems 
      • Pro­vides sim­pli­fied top-down view 
• Inves­ti­gat­ing a soft­ware license 
  • SAP is incor­po­rat­ing indi­vid­u­als who are run­ning SAP solu­tions and incor­po­rat­ing them as part of the sales deal, but also gave the option to not have sales be part of it 
  • Access to those indi­vid­u­als with­out sales per­sonas helps build trust 

Think Tank Links: 

• Here are links to Sup­port tools which pro­vide data dri­ven insights and rec­om­men­da­tion for opti­miza­tion of SAP ERP sys­tems (ECC or SAP S/4HANA) www​.sap​.com/​p​a​t​h​f​inder
• Or trans­for­ma­tion of SAP ECC sys­tems to SAP S/4HANA www​.s4hana​.com
• SAP for Me web­site: https://​me​.sap​.com
• Here’s the page on the SAP Sup­port Por­tal that is focused on get­ting more val­ue from your SAP invest­ments: https://​sup​port​.sap​.com/​e​n​/​r​e​l​e​a​s​e​-​u​p​g​r​a​d​e​-​m​a​i​n​t​e​n​a​n​c​e​/​v​a​l​u​e​-​s​u​p​p​o​r​t​-​h​t​m​l​#​s​e​c​t​i​o​n​_​5​0​7​3​59867
• Udate your ASUG pref­er­ences to always be updat­ed on future events and oppor­tu­ni­ties here: https://​www​.asug​.com/​p​r​o​f​i​l​e​/​p​r​e​f​e​r​ences 
• Fol­low the Ser­vices and Sup­port Think Tank page to always be updat­ed on future events
• Slide Deck