SS: What Every Cus­tomer Should Know: Essen­tial Advice on SAP Next Gen­er­a­tion Support

Host­ed by: Ser­vices and Support

Abstract: 

SAP is focused on pro­vid­ing our cus­tomers with mul­ti­ple ways to inter­act with sup­port.   Next-Gen­er­a­tion Sup­port is an approach which uses inno­v­a­tive tools and ser­vices to help you get assis­tance any­time, any­where – from any device. Our goal is to help busi­ness­es, IT users, and part­ners to work more effec­tive­ly with our soft­ware by sim­pli­fy­ing solu­tions; pro­vid­ing read­i­ly acces­si­ble knowl­edge base tools; and offer­ing direct access to sup­port experts. We will dis­cuss the fol­low­ing offerings:

• Expert Chat
• Sched­ule an Expert
• Guid­ed Answers

Speaker(s): 

Mandy Spivey, SAP Prod­uct Sup­port Engineer

Sejal Patel, SAP Prod­uct Sup­port Engineer

Speak­er Bio(s):

Mandy Spivey is an SAP Prod­uct Sup­port Engi­neer in the SAP Dig­i­tal Busi­ness Ser­vices orga­ni­za­tion. She cur­rent­ly sup­ports prod­ucts under the User Expe­ri­ence (UX) solu­tions area and has been part of SAP’s Prod­uct Sup­port team since 2013. In addi­tion to pro­vid­ing tech­ni­cal sup­port, Mandy also works close­ly with cus­tomers to assist in esca­la­tions and pro­vide upskilling and train­ing ses­sions in regards to Next Gen­er­a­tion Sup­port and how to effec­tive­ly work with Prod­uct Support.

Sejal Patel is an SAP Prod­uct Sup­port Engi­neer in the SAP Dig­i­tal Busi­ness Ser­vices orga­ni­za­tion. She cur­rent­ly sup­ports prod­ucts under the User Expe­ri­ence (UX) solu­tions area and has been part of SAP’s Prod­uct Sup­port team since 2011. In addi­tion to pro­vid­ing tech­ni­cal sup­port, she also works as a cus­tomer suc­cess man­ag­er for our Mobile Secure cus­tomers, pro­vid­ing guid­ance, train­ing and coach­ing. She works close­ly with cus­tomers to assist in esca­la­tions, pro­vides upskilling and train­ing ses­sions in regards to Next Gen­er­a­tion Sup­port and how to effec­tive­ly work with Prod­uct Support.