SS: What Every Customer Should Know: Essential Advice on SAP Next Generation Support
Hosted by: Services and Support
Abstract:
SAP is focused on providing our customers with multiple ways to interact with support. Next-Generation Support is an approach which uses innovative tools and services to help you get assistance anytime, anywhere – from any device. Our goal is to help businesses, IT users, and partners to work more effectively with our software by simplifying solutions; providing readily accessible knowledge base tools; and offering direct access to support experts. We will discuss the following offerings:
- Expert Chat
- Schedule an Expert
- Guided Answers
Speaker(s):
Mandy Spivey, SAP Product Support Engineer
Sejal Patel, SAP Product Support Engineer
Speaker Bio(s):
Mandy Spivey is an SAP Product Support Engineer in the SAP Digital Business Services organization. She currently supports products under the User Experience (UX) solutions area and has been part of SAP’s Product Support team since 2013. In addition to providing technical support, Mandy also works closely with customers to assist in escalations and provide upskilling and training sessions in regards to Next Generation Support and how to effectively work with Product Support.
Sejal Patel is an SAP Product Support Engineer in the SAP Digital Business Services organization. She currently supports products under the User Experience (UX) solutions area and has been part of SAP’s Product Support team since 2011. In addition to providing technical support, she also works as a customer success manager for our Mobile Secure customers, providing guidance, training and coaching. She works closely with customers to assist in escalations, provides upskilling and training sessions in regards to Next Generation Support and how to effectively work with Product Support.