Join your peers for this live con­ver­sa­tion where you will be able to share your expe­ri­ences, dis­cuss chal­lenges, and have your ques­tions answered by experts in the util­i­ties indus­try. 

Util­i­ty com­pa­nies have active­ly been seek­ing ways to meet the grow­ing demand for dig­i­tal cus­tomer expe­ri­ences, but the COVID-19 pan­dem­ic has revealed that many are under­pre­pared. Cus­tomers are now expect­ed to dig­i­tal­ly select rate plans, enroll in bud­get billing pro­grams, choose pay­ment dates, and more.

Don’t miss the oppor­tu­ni­ty to con­nect with Aver­tra to learn about self-ser­vice tech­nolo­gies and how to cre­ate a bet­ter dig­i­tal expe­ri­ence for your customers.

This think tank is a com­po­nent of the ASUG Best Prac­tices: SAP for Indus­tries vir­tu­al expe­ri­ence. ASUG Best Prac­tices: SAP for Indus­tries reg­is­trants will have pri­or­i­ty, if you haven’t reg­is­tered yet, sign up here today. Atten­dance is reserved for ASUG mem­bers and is first come first served. 

Host­ed by:

• Leigh Booth, Cus­tomer Ser­vice Super­in­ten­dent — Util­i­ties Depart­ment, City of Okla­homa City
• Tay­lor Brock­way, Man­ag­er, Trans­for­ma­tion Pro­gram — CIS, Nation­al Grid
• There­sa Burch, Man­ag­er, Cus­tomer Solu­tions, Billing & Pay­ment, Puget Sound Energy
• Tony Fore­man, Solu­tions Man­ag­er, Loudoun Water
• Seth Pro­tus, Chief Strat­e­gy Offi­cer, Head of Deliv­ery, Avertra
• Bashir Bseirani, Chief Exec­u­tive Offi­cer, Avertra

Spon­sored by: