Accord­ing to 2023 ASUG Research, SAP cus­tomers in the util­i­ty indus­try focus more on cus­tomer expe­ri­ence, inte­gra­tion with SAP sys­tems, and human expe­ri­ence man­age­ment than SAP cus­tomers in gen­er­al. Along with the migra­tion to the cloud and data ana­lyt­ics, automa­tion will have the most impact on dig­i­tal trans­for­ma­tion efforts in the next two years for those in the util­i­ty industry.

Duke Ener­gy, a For­tune 150 com­pa­ny head­quar­tered in Char­lotte, N.C., one of America’s largest ener­gy hold­ing com­pa­nies will dis­cuss indus­try best prac­tices for util­i­ty companies.

Adopt­ing SAP change automa­tion enables Duke to sig­nif­i­cant­ly reduce down­time and accel­er­ate project delivery.

Key Take­aways:

• The BDEx suite auto­mates the process of man­ag­ing Busi­ness Process Exceptions
• The Basis Plat­form reduces risks, auto­mates man­u­al tasks, and elim­i­nates man­u­al effort free­ing up teams to focus on deliv­ery and busi­ness inno­va­tion at speed.