Sno­homish Coun­ty PUD want­ed to trans­form its work man­age­ment for all lines of busi­ness as the exist­ing process­es were sup­port­ed by var­i­ous appli­ca­tions which oper­at­ed in Silo with lim­it­ed inte­gra­tion. The process­es them­selves were unclear and not stream­lined, lack­ing vis­i­bil­i­ty and report­ing capa­bil­i­ties. Most steps of the IPSEC cycle were done on paper with man­u­al hand­offs. To resolve these issues we com­mit­ted to a sin­gle SAP-cen­tric solu­tion with com­mon process­es across dif­fer­ent busi­ness­es and work types, and each step of the IPSEC process being done in an inte­grat­ed sys­tem. We also intro­duced new tech­nol­o­gy solu­tions like SAP Work Man­ag­er, Click, OMS, GIS inte­gra­tion, Open­Text etc. which brought vis­i­bil­i­ty to every­one and put us on cor­rect path towards elim­i­nat­ing paper and man­u­al process­es. We antic­i­pate that these tech­nolo­gies and process­es would enable PUD to track trends to iden­ti­fy risks before they become issues and proac­tive­ly pro­vide infor­ma­tion to process stake­hold­ers: Inter­nal and External.

Busi­ness Benefits:

1) Clear vis­i­bil­i­ty of work at any stage of IPSEC (Ini­ti­ate, Plan, Sched­ule, Exe­cute and Close) lifecycle

2) Sim­pli­fied deci­sion mak­ing: Abil­i­ty to mon­i­tor and ana­lyze data which helps in iden­ti­fy­ing prob­lem areas for future improvements

3) Inte­grat­ed and opti­mized work process­es enabled by tech­nol­o­gy: Also helped with elim­i­nat­ing data redundancy

Speak­ers:  

Sum­it Singh, Sno­homish Coun­ty PUD 

David Under­wood