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Costco Bakes Machine Learning Into a Tasty Customer Experience
Jun 17, 2018
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Photo Credit: SAP

With plenty of eyes on what the future holds for the retail industry, SAP and Costco took the stage at the 2018 SAPPHIRE NOW and ASUG Annual Conference to share a story of success that could pave the way for other retailers to alter their future strategies by investing in emerging technologies.

Speaking from the keynote stage, Costco’s Jeff Lyons, SVP and Head of Fresh Foods, outlined the need for a strategy to modernize its bakery department using machine learning to increase productivity while reducing waste. Working with the SAP Leonardo team on a prototype study, the resulting project helped Costco save nearly $100 million dollars across the 30 pilot stores that have adopted the new strategy. And now, other retailers that use SAP Leonardo can take advantage of the Industry Innovation Kit for Retailers that SAP built based on this project.

Fresh Food Makes Happy Customers

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