ASUG News + Views
Cost­co Bakes Machine Learn­ing Into a Tasty Cus­tomer Experience
Jun 17, 2018
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Pho­to Cred­it: SAP

With plen­ty of eyes on what the future holds for the retail indus­try, SAP and Cost­co took the stage at the 2018 SAP­PHIRE NOW and ASUG Annu­al Con­fer­ence to share a sto­ry of suc­cess that could pave the way for oth­er retail­ers to alter their future strate­gies by invest­ing in emerg­ing technologies.

Speak­ing from the keynote stage, Costco’s Jeff Lyons, SVP and Head of Fresh Foods, out­lined the need for a strat­e­gy to mod­ern­ize its bak­ery depart­ment using machine learn­ing to increase pro­duc­tiv­i­ty while reduc­ing waste. Work­ing with the SAP Leonar­do team on a pro­to­type study, the result­ing project helped Cost­co save near­ly $100 mil­lion dol­lars across the 30 pilot stores that have adopt­ed the new strat­e­gy. And now, oth­er retail­ers that use SAP Leonar­do can take advan­tage of the Indus­try Inno­va­tion Kit for Retail­ers that SAP built based on this project. 

Fresh Food Makes Hap­py Customers

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