Events

A Digital Journey Towards Automation and Self-service for Customer Empowerment

Webcasts
Dec 1, 2022 | 10:00 AM10:59 AM CST
Online
Included with membership

In part­ner­ship with Aver­tra, this ASUG web­cast will deliv­er insights designed to sup­port your work with SAP technology.


Dig­i­tal trans­for­ma­tion is a jour­ney that nev­er ends. With the advent of new tech­nolo­gies and new ways to com­mu­ni­cate, it’s easy to get lost in the shuf­fle. But Fair­fax Water isn’t let­ting that happen.

Join us as we delve into Fair­fax Water’s jour­ney into dig­i­tal trans­for­ma­tion. You’ll hear about how they imple­ment­ed S/4 HANA, auto­mat­ed self-ser­vice por­tals, —and how they’re look­ing for­ward to future phas­es like field ser­vices man­age­ment and call cen­ter mod­ern­iza­tion in their con­tin­u­ous dig­i­tal trans­for­ma­tion strategy!

Key Take­away 1:

Show­case the impor­tance of dig­i­tal trans­for­ma­tion with­in the util­i­ty indus­try and select­ing the right vendor

Key Take­away 2:

The pow­er of auto­mat­ed move-in and move-out in achiev­ing cus­tomer empow­er­ment and call deflection

Key Take­away 3:

How to achieve oper­a­tional excel­lence and sup­port work­force empowerment