Duke Energy is in the middle of a five-year customer experience transformation. Its award-winning Customer Connect platform runs on a broad stack of SAP applications, including SAP S/4HANA, SAP Marketing, SAP Commerce Cloud, and SAP for Utilities. How is Duke Energy delivering the best results during this period of transformation? Join this session to learn how testing automation is helping the utility deliver more efficiently, minimize business risk, and achieve business outcomes.


  • Jonathan Boswell, SAP Product Marketing, Tricentis
  • Debbie Smith, Senior IT Manager Customer Connect Testing, Duke Energy

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