Qualtrics, now part of SAP, pro­vides cus­tomers with a com­pre­hen­sive under­stand­ing of the expe­ri­ence gap, and of the dif­fer­ence between expec­ta­tions and real­i­ty, across brands, prod­ucts, employ­ees, and cus­tomers. SAP Qualtrics solu­tions, com­bined with SAP C/4HANA, cre­ate a com­pelling port­fo­lio. Hear about the vision and strat­e­gy for this com­bined port­fo­lio. This ses­sion pro­vides an in-depth overview of the port­fo­lio, var­i­ous cus­tomer expe­ri­ence use cas­es, and road map for what to expect.

Speak­ers:

• François Genon Cat­alot, Sr Dir Prod­uct Man­age­ment, SAP Cus­tomer Experience